About this role
JOB SUMMARY
Under the direction of the operation’s leadership, the Dining Associate I is responsible for providing superior guest service. Tasks will be performed in a quick and efficient manner, such as greeting customers, collecting payment, preparing and assembling food and beverage orders. Safeguards company, customer, and campus assets.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Obtains assigned service stations from supervisor at the start of the work shift
- Greets customers, takes their order, collects payment, and makes change
- Demonstrate knowledge of menu items, allergen information, and offerings
- Follow alcohol serving guidelines as described by the California alcohol beverage control and campus regulations where alcohol is served
- Follow established branded concept guidelines where applicable
- Merchandise retail items on the sales floor in an aesthetically pleasing manner
- Receive, verify, sort, and stock supplies
- Maintains the cleanliness and sanitation of the front-of-house guest dining area and back-of-house kitchen area. Tasks may include bussing and cleaning tables, beverage stations, emptying trash, resetting vacant tables, maintaining restroom supplies, maintaining napkin dispensers and condiment stations, operating dishwasher, and mopping
- Adheres to campus and company sustainability initiatives
- Cross-train and work in all areas of the operation as needed
- May prepare and serve food & beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks, depending on assigned work station
- May handle animal and vegetable proteins through various stages of cooking
- Complies with all health and safety regulations of the Health Department and OSHA.
- Other duties as assigned, reasonably within the scope of the job.
CONDITIONS OF POSITION The conditions of this position are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Schedule
Work shifts will be assigned during regular Retail Dining operating hours, Monday through Sunday. Shifts may vary to include mornings, afternoons, evenings and nights. The work schedule is aligned with the CSULB Academic Calendar, with peak activity during academic semesters and reduced hours during academic breaks, depending on operational needs. The employee must be available to work a minimum of 12 hours during the academic semesters; however, work is activity-dependent, and there may be weeks with little or no scheduled hours
Physical Demands
The employee must be able to stand and maintain a steady pace of mobility throughout the majority of their shift. Frequent use of hands and fingers is required to handle various serving equipment, including plates, tongs, spoons, and ladles. The employee must regularly lift and/or move items weighing between 40–50 pounds. Extended periods of standing and walking are expected, and the role may occasionally require sitting, climbing, balancing, bending at the waist, pushing or pulling, reaching above shoulder level, stooping, and kneeling. Movement between different operating locations on campus may also be necessary.
Work Environment
The employee is regularly in a traditional dining service and kitchen environment that is frequently busy, has tight work-space, and extreme temperatures ranging from climate-controlled in the dining room, to humid/hot climate in the kitchen area and dish room, and extreme cold temperatures in the refrigerator. The noise level in the work environment is moderate to loud. The employee is regularly susceptible to oven, grill, knives, and other cutlery utensils. Regularly works with chemicals used in cleaning and sanitizing equipment and all kitchen areas. The employee is expected to report to work in the designated uniform, which includes a hairnet, apron, and company-approved, manufacturer-certified slip-resistant or non-slip shoes. Employees must arrive well-groomed and prepared to begin work at their scheduled time.
MINIMUM QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required
Education and/or experience.
The employee must be a current and active CSULB student enrolled in a minimum of 6 units.
Certificates, Licenses, Registrations
The employee must have the California Food Handler Card OR the ability to obtain the CA Food Handler Card within the first 30 days of employment. The employee must have Responsible Beverage Service (RBS) or the ability to obtain the RBS within the first 30 days of employment.
Knowledge and Abilities
The employee must be able to perform simple mathematical calculations. The employee must demonstrate excellent communication and interpersonal skills, with a strong focus on customer service. They must be able to follow both written and verbal instructions, particularly those related to safety procedures, to ensure a safe and efficient work environment. The ability to understand and comply with University and Beach Shops policies and procedures is required.
Other facts
About Forty-Niner Shops
The Forty-Niner Shops is a 501(c)(3) non-profit corporation that has been serving the campus community since 1953. Comprised of the University Bookstore and Art Store, Campus Dining Services and Convenience Stores, the ID Card Services Office, and the Beach on 2nd Street store, our mission is to enhance and support the educational process of California State University, Long Beach by providing goods and services to promote a learning community; by training student employees with life and career skills; and by funding scholarships, internships, and other programs that promote student success.
What you'll do
- The Dining Associate I is responsible for providing superior guest service, including greeting customers, taking orders, and preparing food and beverage orders. The role also involves maintaining cleanliness and sanitation in dining and kitchen areas.
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