About this role
Regional Manager, Customer Success – LATAM
Why You Should Join Industrial Scientific?
What You’ll Do?
- Lead and inspire a diverse team of Customer Success Managers, Customer Service Associates, Sales Support Specialists, and Order Entry professionals.
- Drive customer satisfaction and retention by partnering with sales leaders to deliver world-class customer health scores, renewals, and business expansion.
- Own issue resolution for internal and external customers, ensuring timely and effective solutions.
- Develop strategic and tactical plans to guide support teams toward achieving performance goals and improving processes.
- Implement process improvements using Fortive Business System (FBS) principles and data-driven insights.
- Analyze customer feedback to identify trends and implement strategies that enhance satisfaction and loyalty.
- Collaborate globally on initiatives and cross-functional projects focused on best practices, innovation, and troubleshooting.
- Ensure operational excellence in quotations, proposals, order processing, and support for critical sales opportunities.
What You Bring?
- Proven experience leading customer-facing teams (minimum 2 years; 4+ years preferred).
- Strong leadership skills with a track record of developing high-performing teams.
- Ability to manage customer escalations with urgency and professionalism.
- Excellent communication skills—both written and verbal—in English and Spanish (intermediate level).
- Demonstrated ability to negotiate customer contracts and drive retention.
- High ethical standards, goal-oriented mindset, and collaborative approach.
- Previous experience in a Customer Success leadership role.
- Strong analytical and problem-solving skills with the ability to deliver quick resolutions.
- Experience with process improvement initiatives and performance metrics.
- Familiarity with call center technologies and support tools.
- Knowledge of Industrial Scientific products and services (or similar technical solutions).
- Willingness to travel periodically based on business needs.
- Bachelor’s degree in Business or a related field (or equivalent experience).
What You’ll Get:
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and flexible work arrangements.
- Professional development opportunities and access to global learning programs.
- Inclusive and collaborative work environment committed to diversity and equity.
- Opportunities to make a real impact on workplace safety worldwide.
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Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
Other facts
About Fortive
Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
Ready to move your career forward? Find out more at careers.fortive.com.
Recruitment fraud alert: Fortive has been made aware of candidates receiving fraudulent job opportunities from unauthorized recruiting agencies or people impersonating Fortive leaders. We take this matter very seriously and are taking all appropriate measures to address this. Learn more: https://careers.fortive.com/recruitment_fraud
What you'll do
- Lead and develop the Customer Success organization across Latin America, ensuring outstanding customer experiences. Drive customer satisfaction and retention while collaborating with sales leaders and managing issue resolution.
Ready to join Fortive?
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