The Provider Development Manager – Strategic Partnerships is responsible for building and maintaining relationships with key business partners to achieve the organization’s growth objectives. This position will develop, implement and operationalize partnerships with best-in-class service providers for Facility Management industry trades. This role has significant responsibility over strategic partnership opportunities with collaboration across multiple senior leaders! The PDM will be the external face to key strategic accounts and will be responsible for driving ServiceChannel’s mission with key partners in the Facility Management industry that make a positive impact in driving high-quality, cost-effective service levels.

Key Responsibilities

 

• Cultivate and lead partnerships with key providers, improve their service quality and scale the businesses
• Define and manage complex KPIs for our providers and gather feedback to operationalize improvements
• Build strong relationships with service providers, enabling you to be the eyes and ears of the ServiceChannel Marketplace programs. 
• Ideate on new ways to execute through existing processes and continuously find areas of opportunity to create efficiencies through new processes. 
• Assist providers with managing their ServiceChannel profile to ensure their services are accurate and up to date on an ongoing basis. 
• Develop understanding of how changing marketplace impacts engagement with our providers and adjust strategies to react to those changes
• Work with senior leadership as needed to outline value proposition, promote shared marketing strategies, meet growth targets
• Engage in other departmental initiatives to learn the entire business and contribute to the goals set by our executive team
• Works with SCM provider network development to find opportunities for innovation in our existing provider network and implement new guidelines or programs
• Assist in sophisticated analysis projects to optimize both growth planning, value and execution strategies: performance metrics, etc. 
• Work closely with, and support, our client partners to ensure their provider network is meeting expectations. 

Required Skills & Experience

• 3+ years of experience in a facilities management role, specifically pertaining to provider development and management
• The energy and desire to build strong relationships and speak with service providers every day
• Willingness and desire to ask, learn, and engage with other team members in order to obtain cross functional team excellence
• A demonstrated ability to provide support and guidance on fundamental computer applications and specific technical product questions, particularly in a fast-paced environment. 
• Strong attention to detail
• Ability to quickly learn new tasks, adapt to new processes, and learn software solutions
• A positive attitude to ensure service providers have the best possible experience working with ServiceChannel
• Ability to work independently at home with a strong record of attendance and punctuality. 
• Proficient in Excel. 
  
  
   

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late-stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally, landing us on Wealthfront's Career-Launching Companies List for the second year in a row.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.


Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.