客户服务&运营计划

Overall Introduction:

这是一个很好的机会加入我们在上海的客户服务运营团队。福禄克将为您的个人和专业成长投资，为您提供教育和培训机会，使您在您的领域保持最新状态。这里的工作节奏鲜明，充满活力。

在福禄克公司中，中国代表着我们最大的增长机会。如果您正在寻找一个令人兴奋和具有挑战性的角色，以帮助我们加快在中国的增长，请加入我们不断扩大的客户服务运营团队中!

Key Responsibilities: 

• 处理客户咨询和售后服务需求，及时解决客户提出的需求和问题，及时跟踪进度，确保客户满意度和忠诚度。
• 负责维修中心客户仪器和内部仪器的服务计划，密切和维修工程师/Logistic团队/销售团队合作，根据内外部客户的需求和服务中心能力情况，进行服务工单的发布，分配和状态跟踪，确保仪器按照客户的期望准时完成服务。
• 充分利用资源（维修团队，物料计划和进出口物流等），及时调整和更新服务工单的完成时间，确保按时完成服务并持续满足内外部客户的期望。
• 负责管理和服务计划相关的Location，确保在TAT内完成操作。
• 负责管理委外和返美/国外服务的仪器过程，包括但不限于配合Fluke WGQ完成仪器的出口／再进口的工作，管理海外维修中心和委外供应商，制作相关文件和单据，协调内部物流过程，更新和跟踪服务过程及供应商付款等，确保仪器以最短的TAT完成服务。
• 负责服务团队所需的物料需求计划、采购、进口、验收以及物料库房保管，包括并不限于对物料进行管理、定期的盘点等，确保物料支持满足客户交付的时间要求。
• 创建和优化客户服务和运营计划的流程和标准作业。
• 定期盘点内外部客户的仪器，确保实物和系统信息一致。
• 维护和管理备机使用流程，根据内部信息和客户需求，为客户提供备机服务。
• 负责服务计划相关主题的报告、总结和分析，并建立日常管理和可视化管理。
• 作为运营团队的窗口，接待客户上门送修仪器，及时和团队沟通和推进服务过程需要的各种信息。
• 支持其他关于业务发展和公司运营的工作。

Job requirements

1.大专以上或同等学历。 

2. 2~3年以上客户服务和运营计划相关工作经验。 

3. 需要具备一定的物流及进出口知识和经验，有报关行或货代工作经历优先

4.熟练使用Excel，Word，Outlook, PowerPoint等，有Oracle,或其他ERP系统知识者优先考虑 

5. 熟练掌握仪器维修服务流程。精通和了解维修服务计划相关的领域 

6. 具有高度工作热情，主动性强，沟通能力强，善于接受和学习新鲜事物

7. 良好的的英语能力。 

8. 必须具备较强的问题解决和分析能力以及人际交往能力，并能在压力下有效地工作。 

9. 注重细节、主动性和逻辑思维。

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.