About this role
Location: Japan (Tokyo)
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to contribute to the success of our rapidly growing business.
As a Technical Account Manager, you will:
- Collect, analyze and change recommendations of configuration information.
- Collect and analyze customer network information.
- Collect and analyze packet trace information.
- Recommend actions based on analysis.
- Educate customers (gaps in networking, product knowledge etc.).
- Provide installation and configuration assistance.
- Reproduce customer environments on lab equipment.
- Follow up technical cases and manage the right expectation until the closure of the cases.
- Conduct weekly status conference calls with customers to report status of open issues and projects.
- Conduct quarterly site visits for your managed accounts.
- Develop best practice deployment and troubleshooting methodology documentation.
- Analyze support request, complete the requests for information and documentation.
- Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.
We Are Looking For:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
- Minimum of 5 years of relevant professional experience preferably in the network industry.
- Strong network security and routing experiences.
- Scripting and Windows server app experience.
- Exceptional customer service orientation and strong communications skills.
- Proficient with MS Word, PowerPoint, and Excel.
- Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
- College degree and/or relevant experience.
Why Join Us:
At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
We will only notify shortlisted candidates.
Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.
#LI-NL1
Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.
Other facts
About Fortinet
Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey.
What you'll do
- The Technical Account Manager will collect and analyze configuration, network, and packet trace information, providing recommendations and assistance to customers. They will also manage technical cases, conduct status calls, and develop best practice documentation.
Ready to join Fortinet?
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