Global Probes Service Analyst

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Job Description:

Role Overview
The Service Analyst will be responsible for analyzing and interpreting technical and financial data to support service operations, improve performance, and drive strategic decision-making. This role requires a strong analytical mindset, proficiency in data tools, and the ability to translate complex datasets into actionable insights for stakeholders.

Key Responsibilities
     -Data Analysis & Reporting
     -Collect, clean, and analyze large datasets from multiple sources (technical systems, financial records, service logs).
     -Develop dashboards and reports to monitor service performance, cost trends, and operational KPIs.
     -Perform root cause analysis on service issues and recommend corrective actions.
      Financial Analysis
     -Track and analyze service-related costs, revenue streams, and profitability metrics.
    - Support budgeting, forecasting, and variance analysis for service operations.
    -Identify cost optimization opportunities without compromising service quality.
     Technical Insights
     -Interpret technical data from service systems, probes, and diagnostic tools to identify patterns and anomalies.
     -Collaborate with engineering and operations teams to improve service reliability and efficiency.
     Stakeholder Collaboration
     -Present findings to management and cross-functional teams in a clear, actionable format.
     -Partner with finance, operations, and technical teams to align data-driven strategies with business goals.

Required Skills & Qualifications
     -Bachelor's degree in Data Analytics, Finance, Engineering, or related field.
     -Strong proficiency in Excel, SQL, and data visualization tools (Power BI, Tableau).
     -Knowledge of financial modeling, cost analysis, and budgeting principles.
     -Familiarity with technical service systems and operational data.
    -Excellent problem-solving, English communication, and stakeholder management skills.
     -Experience in service operations or technical support environments.
     -Understanding of predictive analytics and statistical modeling.
     -Exposure to ERP systems and financial reporting tools.
 

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