About this role
Provide account support to identify solutions for customers with payment delinquencies. Perform skip-tracing and collection duties to determine customer contact information and make account payments current. Navigate through a variety of system applications while speaking with customers directly. Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current. Always remain empathetic and emotionally resilient when determining the best solution for the customer and Ford Credit. Always maintain a professional demeanor (i.e., attendance, promptness, focus upon job and tasks, always working and contributing) Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (near the holidays, etc.). Welcome positive coaching and learning opportunities to improve your skills. Established and active employee resource groups High School Diploma/GED. Strong analytical, communication and organizational skills (oral and written). Sales, negotiation and interpersonal skills to work successfully in a large group and get commitments from customers. Strong time management and follow-up skills. Experience in automotive finance industries. Proficiency PC and typing skills, i.e. Excel and Word Initiative and ability to multi-task and problem-solve, independent and logical thinking to make fact-based decisions. Integrity, dependability, self-motivation, and drive to learn and improve. Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned. Able to work a 40-hour work week plus overtime. Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and Saturdays. 2+ years of Collections experience
Other facts
About Ford
We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
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What you'll do
- Provide account support to customers with payment delinquencies and perform skip-tracing and collection duties. Maintain a professional demeanor while navigating various systems and communicating directly with customers.
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