FH
End-User Support Specialist
full-time•Denver•$69k - $78k
About this role
<p style="line-height: 1.3; text-align: justify;"><span style="font-size: 12pt;"><span data-contrast="auto"><span data-ccp-parastyle="FH Block Text" data-ccp-parastyle-defn="{"ObjectId":"5c7cff8b-dcfa-59af-a1ae-8eca783fac4e|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",201341986,"1",469769226,"Times New Roman",268442635,"24",469775450,"FH Block Text",201340122,"2",134233614,"true",469778129,"FHBlockText",335572020,"1",335559739,"240",469777929,"FH Block Text Char",469778324,"Normal"]}" data-ccp-parastyle-linked-defn="{"ObjectId":"80ac4e05-f1f9-5f9a-99bf-d4e309ebe71d|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",201341986,"1",469769226,"Times New Roman",268442635,"24",469775450,"FH Block Text Char",201340122,"1",134233614,"true",469778129,"FHBlockTextChar",335572020,"1",134231262,"true",469777929,"FH Block Text",469778324,"Default Paragraph Font"]}">Foley Hoag seeks a versatile End-User Support Specialist to provide onsite</span><span data-ccp-parastyle="FH Block Text"> </span><span data-ccp-parastyle="FH Block Text">support in our Denver office and Service Desk support for the firm. This role will deliver in-person technical support and</span><span data-ccp-parastyle="FH Block Text">, during downtime,</span><span data-ccp-parastyle="FH Block Text"> handle Service Desk calls and tickets. The ideal candidate will </span><span data-ccp-parastyle="FH Block Text">demonstrate</span><span data-ccp-parastyle="FH Block Text"> exceptional customer service, technical troubleshooting skills, and the ability to work independently in a dynamic environment.</span><span data-ccp-parastyle="FH Block Text"> </span><span data-ccp-parastyle="FH Block Text">As a fully on-site position,</span><span data-ccp-parastyle="FH Block Text"> this role requires </span><span data-ccp-parastyle="FH Block Text">in</span><span data-ccp-parastyle="FH Block Text">-office </span><span data-ccp-parastyle="FH Block Text">presence Monday through Friday. </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </span></span></p>
<p style="line-height: 1.3; text-align: justify;"><span style="font-size: 12pt;"><strong><span data-contrast="auto">Responsibilities</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </span></span></p>
<p style="line-height: 1.3; text-align: justify;"><span style="font-size: 12pt;"><em><span data-contrast="none">Service Desk duties </span></em><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </span></span></p>
<ul style="text-align: justify;">
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Provide first-level technical support via phone (Cisco Finesse), email, and remote tools for hardware, software, and network issues.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":259,"335559991":360}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Troubleshoot and resolve issues related to Microsoft Office, document management systems (iManage), VPN(Netskope), Citrix, and other firm applications.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":259,"335559991":360}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Perform basic account management in Active Directory (new hires, terminations, access rights, admin changes).</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":259,"335559991":360}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Manage onboarding/offboarding tasks and maintain ticket hygiene in ServiceNow.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":259,"335559991":360}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Support mobile devices (smartphones/tablets) and assist with MDM-related issues (Intune).</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":259,"335559991":360}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Participate in helpdesk queue coverage during scheduled hours and maintain SLAs.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":259,"335559991":360}"> </span></span></li>
</ul>
<p style="line-height: 1.3; text-align: justify;"><span style="font-size: 12pt;"><em><span data-contrast="none">End-user Services duties</span></em><span data-ccp-props="{"335559685":0}"> </span></span></p>
<ul style="text-align: justify;">
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Provision and image laptops/desktops using Intune; configure loaner devices.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Troubleshoot hardware issues (memory, hard drives, peripherals) and perform component swaps.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Resolve local network connectivity issues and printer problems.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Assist with AV setup and troubleshooting in conference rooms when required.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Meeting and Event Conferencing support</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Maintenance and troubleshooting of conference room hardware and software devices</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Working directly with AV Manager and AV team to support end user needs </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Manage vendors when needed on site</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Maintain and track IT assets and inventory for the Denver office.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Provide in-person training for core applications and IT policies in coordination with the training manager.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Move/maintain/lift server equipment out of/into racks for replacement and upgrades </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Coordinate technology needs for attorneys traveling internationally.</span><span data-ccp-props="{}"> </span></span></li>
</ul>
<p style="line-height: 1.3; text-align: justify;"><span style="font-size: 12pt;"><em><span data-contrast="none">General</span></em><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </span></span></p>
<ul style="text-align: justify;">
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Document all support activities in the ticketing system.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Ensure compliance with firm security policies and procedures.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Occasionally assist with after-hours updates or urgent support needs.</span><span data-ccp-props="{}"> </span></span></li>
</ul>
<p style="line-height: 1.3; text-align: justify;"><span style="font-size: 12pt;"><strong><span data-contrast="auto">Qualifications </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </span></span></p>
<ul style="text-align: justify;">
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">2+ years of IT support experience (helpdesk and/or deskside); law firm or professional services experience preferred.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Strong customer service orientation and problem-solving skills.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Proficiency in Windows 10/11, Microsoft Office 365, and common legal applications (iManage, ChangePro, Metadact, Innova).</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Familiarity with Active Directory, Citrix XenDesktop, VPN, TCP/IP networking basics.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Experience with imaging tools and endpoint management (Intune preferred).</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Ability to lift up to 15 lbs and perform occasional hardware moves.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Excellent communication skills and ability to work independently.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="none">Appreciation for Foley Hoag’s values of excellence, service ethics, collegiality, and inclusivity.</span><span data-ccp-props="{}"> </span></span></li>
</ul>
<p style="line-height: 1.3; text-align: justify;"><span style="font-size: 12pt;"><span data-contrast="none">Compe</span><span data-contrast="none">nsation range is $69,000 to $78,000 commensurate with related experience and qualification. The salary of the candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, specia</span><span data-contrast="none">lty, and training. The above salary range (or hiring range) represents the firm's reasonable estimate of the range of possible compensation at the time of posting.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </span></span></p>
<p style="text-align: justify; line-height: 1.3;"><span style="font-size: 12pt;"><span data-contrast="none">Search firm submissions are not requested nor considered for this position.</span></span></p>
<p style="text-align: justify; line-height: 1.3;"> </p><div class="content-conclusion"><div style="text-align: justify; line-height: 1.3;"><span style="font-family: helvetica, arial, sans-serif;"><strong><span class="NormalTextRun SCXW265364503 BCX0">About Foley Hoag</span></strong></span></div>
<div style="text-align: justify; line-height: 1.3;"> </div>
<div style="text-align: justify; line-height: 1.3;"><span style="font-family: helvetica, arial, sans-serif;"><em><span class="NormalTextRun SCXW265364503 BCX0">Founded in 1943, Foley Hoag has grown into an award-</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW265364503 BCX0">winning,</span><span class="NormalTextRun SCXW265364503 BCX0"> international law firm that focuses on innovative industries and high-stakes litigation.</span></em></span><span style="font-family: helvetica, arial, sans-serif;"><em><span data-contrast="auto"> From our offices in Boston, Washington DC, New York, Denver, and Paris, more than 350 lawyers and 260 professionals in business services exhibit authentic collegiality, genuine respect for each other, and the drive to deliver exceptional client service.</span></em></span></div>
<div style="line-height: 1.3; text-align: justify;"> </div>
<div style="line-height: 1.3; text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><em><span data-contrast="auto">Since our founding, Foley Hoag has been a leader and catalyst for change in the legal industry and beyond. We value the diversity of perspectives and experiences that enrich our work and our world and seek to hire the best lawyers and business services professionals, regardless of religions, race, gender, or any other factor. We strive every day to ensure everyone at Foley Hoag feels valued through career development, affinity groups, mentorship programs, culture and community-building events and more. We offer a competitive compensation and benefits package, and a connected, challenging, professional, and fun place for you to thrive in the next chapter of your career. </span></em></span></div>
<div style="line-height: 1.1; text-align: justify;"><hr></div>
<p style="text-align: justify; line-height: 1;"><span style="font-family: helvetica, arial, sans-serif;"><span style="color: rgb(126, 140, 141); font-size: 8pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 5">Terms and Conditions | </span></span></strong></span><span style="color: rgb(126, 140, 141); font-size: 8pt;"><span data-contrast="none"><span data-ccp-parastyle="heading 3">By </span><span data-ccp-parastyle="heading 3">submitting</span><span data-ccp-parastyle="heading 3"> this application, I acknowledge receipt of and agree to the terms of </span></span><a style="color: rgb(126, 140, 141);" href="https://foleyhoag.com/privacy-statement/" target="_blank"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Foley Hoag's Privacy Statement</span></span></a><span data-contrast="none"><span data-ccp-parastyle="heading 3">. </span></span></span><span style="font-size: 8pt; color: rgb(126, 140, 141);"><span data-contrast="auto">I certify that answers given herein are true and complete to the best of my knowledge. In the event of employment, I understand that false or misleading information given in my application constitutes grounds for immediate termination. </span><span data-contrast="auto">I hereby authorize Foley Hoag LLP to investigate the information on this application, my references, work record, education and other matters related to my suitability for employment. Furthermore, I understand that just as I am free to resign at any time, Foley Hoag LLP reserves the right to terminate my employment at any time and for any reason. I understand that no representative of Foley Hoag LLP has the authority to make assurances to the contrary. </span><span data-contrast="auto">Foley Hoag LLP uses Greenhouse as a platform for our recruiting and hiring activities. Greenhouse may collect and use personal data that I provide, after anonymizing the data, to train their AI large language models. By applying to Foley Hoag LLP, I consent to Greenhouse’s use of my data in this manner.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></span></p>
<p style="text-align: justify; line-height: 1;"><span style="font-family: helvetica, arial, sans-serif;"><span style="color: rgb(126, 140, 141); font-size: 8pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 5">Accessibility | </span></span></strong></span><span style="font-size: 8pt; color: rgb(126, 140, 141);"><span data-contrast="auto">Foley Hoag is committed to affording equal access to job opportunities to qualified applicants with disabilities. Individuals with a disability who require accommodation or assistance in the job application process for a posted position may contact </span><a style="color: rgb(126, 140, 141);" href="mailto:[email protected]"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">[email protected]</span></span></a><span data-contrast="auto">. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></span></p>
<p style="text-align: justify; line-height: 1;"><span style="color: rgb(126, 140, 141); font-size: 8pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-parastyle="heading 3"><strong>Foley Hoag LLP is an equal opportunity employer</strong>. This means that Foley Hoag LLP considers applicants for employment, and makes employment decisions without unlawful regard to sex, race, color, religion, citizenship, national origin, ancestry, sexual orientation, gender identity, age, marital or domestic partner/civil union status, military service, or veteran status, disability, and any other characteristic covered by applicable federal, state or local nondiscrimination laws. </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":240,"335559739":240}"> </span></span></p>
<p style="text-align: justify; line-height: 1;"><span style="color: rgb(126, 140, 141); font-size: 8pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="auto">It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></p>
<p style="text-align: justify; line-height: 1;"><span style="font-size: 8pt; color: rgb(126, 140, 141); font-family: helvetica, arial, sans-serif;"><span class="NormalTextRun SCXW168973891 BCX0">We do not pay search firm or agency fees when speculative and unsolicited candidate profiles are </span><span class="NormalTextRun AdvancedProofingIssueV2Themed SCXW168973891 BCX0">submitted</span><span class="NormalTextRun SCXW168973891 BCX0">. Please be advised that at this time we are not considering new agreements with search firms/</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW168973891 BCX0">agencies</span><span class="NormalTextRun SCXW168973891 BCX0"> not currently on our preferred supplier list for Business Services Professionals recruitment.</span></span></p></div>
What you'll do
- The End-User Support Specialist will provide onsite technical support and handle Service Desk calls and tickets during downtime. Responsibilities include troubleshooting hardware and software issues, managing onboarding/offboarding tasks, and supporting mobile devices.
About Foley Hoag LLP
Foley Hoag is an award-winning, mid-sized, international law firm that focuses on innovative industries and high-stakes litigation. The diverse backgrounds, perspectives and experiences of our lawyers and business services professionals contribute to the exceptional service we deliver to clients. We have offices in Boston, Denver, New York, Paris and Washington, D.C. For more information, visit www.foleyhoag.com.
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Frequently Asked Questions
What does Foley Hoag LLP pay for a End-User Support Specialist?
Foley Hoag LLP offers a competitive compensation package for the End-User Support Specialist role. The salary range is USD 69k - 78k per year. Apply through Clera to learn more about the full compensation details.
What does a End-User Support Specialist do at Foley Hoag LLP?
As a End-User Support Specialist at Foley Hoag LLP, you will: the End-User Support Specialist will provide onsite technical support and handle Service Desk calls and tickets during downtime. Responsibilities include troubleshooting hardware and software issues, managing onboarding/offboarding tasks, and supporting mobile devices..
Is the End-User Support Specialist position at Foley Hoag LLP remote?
The End-User Support Specialist position at Foley Hoag LLP is based in Denver, Iowa, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the End-User Support Specialist position at Foley Hoag LLP?
You can apply for the End-User Support Specialist position at Foley Hoag LLPdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.