About this role
Customer Relationship Management (CRM) Administrator – Student Success & Retention
FranU
Baton Rouge, La
The Customer Relationship Management (CRM) Administrator – Student Success & Retention position is a vital role within Enrollment Operations and is dedicated to supporting post-matriculation student engagement, persistence, and completion. This position is responsible for managing student success workflows within the CRM, including early alert systems, intervention tracking, retention communications, and progression monitoring. The CRM Administrator will identify and resolve system and process issues that impact student persistence and success outcomes. In addition, the individual will be responsible for creating, documenting, and managing business process flows that support advising, academic support, and student success operations to ensure efficiency and a high level of service to currently enrolled students. This role will collaborate closely with Information Technology, Academic Affairs, Student Success, Financial Aid, the Registrar, and Student Life to ensure positive student progression, satisfaction, and timely completion. #CB
Other facts
About FMOLHS
FMOL Health is a bold, connected health system that delivers care that prioritizes people – every patient, every community, every time – while honoring the unique character of each market we serve.
We are continuously evolving, raising the standard for what healthcare can be and shining a bright light on the power of compassionate, coordinated care. This light reflects a system that is locally grounded yet regionally strong, trusted by communities, respected by peers and indispensable to the people we are privileged to serve.
Our team members are more than just their job descriptions and titles, and we provide a unique Total Rewards package to meet the needs of team members and their families: compensation, benefits, personal growth and development, recognition, health and well-being, and purpose.
What you'll do
- The CRM Administrator will manage student success workflows within the CRM, focusing on early alert systems and retention communications. They will also resolve system issues and create business process flows to support student success operations.
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