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Remote Customer Support Specialist
part-timeLancaster$0k - $0k

Summary

Location

Lancaster

Salary

$0k - $0k

Type

part-time

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About this role

Flowfox is hiring a Remote Customer Support Specialist to support our distribution department in Lancaster. This role is available part-time or full-time. Applications are accepted only from California. Hourly pay ranges from $17–$23. Training is provided, and schedules are flexible.

Duties:

  • Respond to customer emails and chats.
  • Support distribution-related inquiries.
  • Provide order and shipment updates.
  • Resolve basic service requests.
  • Log interactions accurately.
  • Coordinate with warehouse teams.
  • Follow support procedures.

Requirements:

  • Must reside in California.
  • Authorized to work in the U.S.
  • Clear written English skills.
  • Basic computer proficiency.
  • Reliable internet connection.
  • Strong attention to detail.
  • Dependable and punctual.

Benefits:

  • $17–$23 hourly pay.
  • Fully remote position.
  • Part-time or full-time options.
  • Paid onboarding training.
  • Supportive team culture.
  • Stable workload.
  • Growth opportunities.

Apply today to join Flowfox as a Remote Customer Support Specialist in Lancaster. Work remotely while supporting a fast-growing distribution team.

Other facts

Tech stack
Customer Support,Written English Skills,Computer Proficiency,Attention to Detail,Dependability,Punctuality

About FlowFox

Flowfox is a platform that connects ocean carriers and importers to fix global container imports.

Why we need to fix container imports:

Overloaded Communication
Every day, teams at ocean carriers and importers exchange thousands of emails to coordinate container releases, drop-off assignments, invoices, references, and authorizations. This outdated approach slows down operations, adds unnecessary workload, and increases the risk of costly errors.

Resulting Operational Issues
12% of all import containers face delays, disputes over dem/det invoices, claims over wasted journeys, and contribute to unnecessary millions of tons of CO2 emissions—resulting directly from these manual, email-based processes.

What Flowfox does::

Automating container imports with Flowfox means cutting delays, errors and disputes. Automate everything from release requests to drop-off assignments and reuse.

Automation at Every Step
Flowfox eliminates the need for manual email coordination by fully automating container release, drop-off depot assignments, and container reuse processes.

Real-Time Responses
All importer requests will be replied to in real-time, allowing ocean carriers to provide service quality promises never before possible.

Global Standardization
Flowfox integrates seamlessly with local security protocols like CPU, SCR or Secure Chain to create a standardized, reliable process across carriers and countries, removing regional inconsistencies.

Team size: 11-50 employees
LinkedIn: Visit
Industry: IT Services and IT Consulting
Founding Year: 2019

What you'll do

  • The Remote Customer Support Specialist will respond to customer emails and chats, support distribution-related inquiries, and provide order and shipment updates. They will also resolve basic service requests and log interactions accurately.

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Frequently Asked Questions

What does FlowFox pay for a Remote Customer Support Specialist?

FlowFox offers a competitive compensation package for the Remote Customer Support Specialist role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.

What does a Remote Customer Support Specialist do at FlowFox?

As a Remote Customer Support Specialist at FlowFox, you will: the Remote Customer Support Specialist will respond to customer emails and chats, support distribution-related inquiries, and provide order and shipment updates. They will also resolve basic service requests and log interactions accurately..

Why join FlowFox as a Remote Customer Support Specialist?

FlowFox is a leading IT Services and IT Consulting company. The Remote Customer Support Specialist role offers competitive compensation.

Is the Remote Customer Support Specialist position at FlowFox remote?

The Remote Customer Support Specialist position at FlowFox is based in Lancaster, California, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Remote Customer Support Specialist position at FlowFox?

You can apply for the Remote Customer Support Specialist position at FlowFox directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about FlowFox on their website.