Summary
Location
Killeen
Salary
$0k - $0k
Type
full-time
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About this role
Flowfox is hiring a Customer Support Representative for a remote role based in Killeen The position is available part-time or full-time. Applicants must be located in the United States. Hourly pay ranges from $17–$23. Training is provided, and schedules are flexible.
Duties:
- Answer customer emails and chats.
- Resolve basic account questions.
- Provide order status updates.
- Document interactions accurately.
- Escalate issues when required.
- Follow support workflows.
Requirements:
- Authorized to work in the U.S.
- Clear written English skills.
- Basic computer proficiency.
- Reliable internet connection.
- Organized work habits.
- Dependable attendance.
Benefits:
- $17–$23 hourly pay.
- Fully remote position.
- Flexible schedules available.
- Paid onboarding training.
- Supportive team culture.
- Growth opportunities.
Apply today to join Flowfox as a Customer Support Representative in Killeen. Build your support skills in a flexible remote role with steady pay and a professional team.
Other facts
About FlowFox
Flowfox is a platform that connects ocean carriers and importers to fix global container imports.
Why we need to fix container imports:
Overloaded Communication
Every day, teams at ocean carriers and importers exchange thousands of emails to coordinate container releases, drop-off assignments, invoices, references, and authorizations. This outdated approach slows down operations, adds unnecessary workload, and increases the risk of costly errors.
Resulting Operational Issues
12% of all import containers face delays, disputes over dem/det invoices, claims over wasted journeys, and contribute to unnecessary millions of tons of CO2 emissions—resulting directly from these manual, email-based processes.
What Flowfox does::
Automating container imports with Flowfox means cutting delays, errors and disputes. Automate everything from release requests to drop-off assignments and reuse.
Automation at Every Step
Flowfox eliminates the need for manual email coordination by fully automating container release, drop-off depot assignments, and container reuse processes.
Real-Time Responses
All importer requests will be replied to in real-time, allowing ocean carriers to provide service quality promises never before possible.
Global Standardization
Flowfox integrates seamlessly with local security protocols like CPU, SCR or Secure Chain to create a standardized, reliable process across carriers and countries, removing regional inconsistencies.
What you'll do
- The Customer Support Representative will answer customer emails and chats, resolve basic account questions, and provide order status updates. They will also document interactions accurately and escalate issues when required.
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