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Customer Care Assistant (Remote)
part-timeLouisville$0k - $0k

Summary

Location

Louisville

Salary

$0k - $0k

Type

part-time

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About this role

Flowfox is hiring a Customer Care Assistant for a remote role supporting our distribution department in Louisville. The position is available part-time or full-time. Applicants must be located in the United States. Hourly pay ranges from $17–$23. Training is provided, and schedules are flexible.

Duties:

  • Handle customer inquiries online.
  • Support distribution-related requests.
  • Provide order and shipment updates.
  • Resolve basic service issues.
  • Document interactions clearly.
  • Coordinate with internal teams.
  • Follow service procedures.

Requirements:

  • Authorized to work in the U.S.
  • Clear written English skills.
  • Basic computer proficiency.
  • Reliable internet connection.
  • Strong attention to detail.
  • Dependable and punctual.
  • Ability to work independently.

Benefits:

  • $17–$23 hourly pay.
  • Fully remote position.
  • Flexible schedules offered.
  • Paid onboarding training.
  • Supportive team environment.
  • Stable workload.
  • Growth opportunities.

Apply today to join Flowfox as a Customer Care Assistant in Louisville. Build your career remotely while supporting a fast-growing distribution team.

Other facts

Tech stack
Customer Inquiries,Order Updates,Service Issues,Documentation,Coordination,Attention to Detail,Dependability,Independence

About FlowFox

Flowfox is a platform that connects ocean carriers and importers to fix global container imports.

Why we need to fix container imports:

Overloaded Communication
Every day, teams at ocean carriers and importers exchange thousands of emails to coordinate container releases, drop-off assignments, invoices, references, and authorizations. This outdated approach slows down operations, adds unnecessary workload, and increases the risk of costly errors.

Resulting Operational Issues
12% of all import containers face delays, disputes over dem/det invoices, claims over wasted journeys, and contribute to unnecessary millions of tons of CO2 emissions—resulting directly from these manual, email-based processes.

What Flowfox does::

Automating container imports with Flowfox means cutting delays, errors and disputes. Automate everything from release requests to drop-off assignments and reuse.

Automation at Every Step
Flowfox eliminates the need for manual email coordination by fully automating container release, drop-off depot assignments, and container reuse processes.

Real-Time Responses
All importer requests will be replied to in real-time, allowing ocean carriers to provide service quality promises never before possible.

Global Standardization
Flowfox integrates seamlessly with local security protocols like CPU, SCR or Secure Chain to create a standardized, reliable process across carriers and countries, removing regional inconsistencies.

Team size: 11-50 employees
LinkedIn: Visit
Industry: IT Services and IT Consulting
Founding Year: 2019

What you'll do

  • The Customer Care Assistant will handle customer inquiries online and support distribution-related requests. They will also provide order and shipment updates and resolve basic service issues.

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Frequently Asked Questions

What does FlowFox pay for a Customer Care Assistant (Remote)?

FlowFox offers a competitive compensation package for the Customer Care Assistant (Remote) role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.

What does a Customer Care Assistant (Remote) do at FlowFox?

As a Customer Care Assistant (Remote) at FlowFox, you will: the Customer Care Assistant will handle customer inquiries online and support distribution-related requests. They will also provide order and shipment updates and resolve basic service issues..

Why join FlowFox as a Customer Care Assistant (Remote)?

FlowFox is a leading IT Services and IT Consulting company. The Customer Care Assistant (Remote) role offers competitive compensation.

Is the Customer Care Assistant (Remote) position at FlowFox remote?

The Customer Care Assistant (Remote) position at FlowFox is based in Louisville, Kentucky, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Care Assistant (Remote) position at FlowFox?

You can apply for the Customer Care Assistant (Remote) position at FlowFox directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about FlowFox on their website.