Global Head of Operations
full-time•London
About this role
Global Head of Operations – Maternity Cover
FLOWERBX was founded in London in 2016, offering consumers and businesses the highest quality, premium-grade flowers, for everything from luxury events to gala dinners, bespoke gifting, private residences, and collaborations. With flower studios in West London, Manhattan, Los Angeles and, now, Dubai – FLOWERBX has been bringing extraordinary beauty, service, and style to brands and world-leading names for a decade. With the likes of Gucci, Chanel and Tiffany & Co on our client list, FLOWERBX is established as the industry leader in fashion-led floral curation.
Location Information
This role is a full-time 12-month maternity cover role, with a combination of remote working and the requirement to visit FLOWERBX locations, as needed.
The Role
Reporting to the CEO, you will be responsible for overseeing the operational activities of FLOWERBX to ensure efficiency and alignment with strategic priorities.
Key responsibilities:
- Provide overall leadership of day-to-day operations, resolving issues as they arise and setting clear strategic direction
- Lead, support and develop a motivated team to work collaboratively across territories to deliver our goals
- Use data to inform decision-making, drive productivity gains and impact business outcomes across new and existing territories
- Evaluate risk and lead quality assurance efforts
- Prepare, analyse and present weekly operational reporting, taking responsibility for key performance metrics and developing remediation plans where required
- Oversee expenses and budgeting to help the organisation optimise costs and benefits
- Act as the primary decision-maker and point of escalation for operational matters
- Act as a role model for our values and ambassador for our business
The Person
- Smart problem solver, adaptable to change, and ability to execute quickly
- Able to pivot quickly from long-term thinking to immediate tactical action
- Proven experience of building and leading engaged and high performing teams, demonstrating the FLOWERBX culture and values
- Data-driven decision-making mentality and sound commercial judgement, who uses analytical thinking to assess project performance and financial viability (Advanced excel modelling skills)
- Strong project manager who can create detailed execution plans for large-scale projects, and deliver them to plan regardless of any surprises or ambiguity along the way
- Excellent communicator able to convey messages simply and effectively
- Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure
- Excellent stakeholder management skills, who can quickly build relationships with external partners, couriers and internal stakeholders
- Ideally knowledge of and experience working with local customs throughout the UK, USA and UAE
- Pragmatic with a healthy dose of humour
- A monthly flower subscription and discounted products
- Pension contribution
- Private health and dental care
- Life insurance with gamified wellbeing app
- Employee Assistance Programme
- 25 days’ annual leave (plus public holidays)
- Day-off for your birthday
What you'll do
- The Global Head of Operations will oversee the operational activities of FLOWERBX, ensuring efficiency and alignment with strategic priorities. This includes leading a motivated team, using data for decision-making, and managing expenses and budgeting.
About FLOWERBX
FLOWERBX is changing the flower industry, previously named by vogue.co.uk as their game-changing flower delivery service.
As the leading online flower brand, FLOWERBX offers bouquets, gifts, and home accessories that can be bought and delivered to their customers' doors within 24 hours. Touted by tastemakers and championed by an engaged global community, FLOWERBX has gained a reputation as the go-to for extraordinary flowers, with a product collection now including flower subscriptions, vase sets and limited-edition product collaborations. As of March 2024, FLOWERBX is now a B Corp-certified business, awarded in recognition of its attempts to use flowers as a force for positive environmental and social impact.
Working with some of the world’s biggest brands, hotels, and hospitality venues, FLOWERBX’s unique curation of high-quality, beautiful flowers has become their signature across the industry, putting their clients back in control of the way they use flowers to tell their stories. Their client list and brand friends include the likes of Dior, Louis Vuitton, Jimmy Choo, Tom Ford, and Vogue, working with each on a bespoke basis to create timeless installations, tablescapes, and activations that marry together their own aesthetic with each client's particular style.
FLOWERBX’s flowers are always fresh, fragrant and seasonal, but their ethos is truly seasonless. To bring luxury florals to customers and clients on their milestone moments, everyday occasions and key calendar events – all year round.
Ready to join FLOWERBX?
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Frequently Asked Questions
What does a Global Head of Operations do at FLOWERBX?
As a Global Head of Operations at FLOWERBX, you will: the Global Head of Operations will oversee the operational activities of FLOWERBX, ensuring efficiency and alignment with strategic priorities. This includes leading a motivated team, using data for decision-making, and managing expenses and budgeting..
Is the Global Head of Operations position at FLOWERBX remote?
The Global Head of Operations position at FLOWERBX is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Global Head of Operations position at FLOWERBX?
You can apply for the Global Head of Operations position at FLOWERBXdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.