Summary
Location
Brookfield
Type
full-time
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About this role
Company: Flow Control Group
About Us:
Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.
At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.
Visit our website: https://flowcontrolgroup.com/
Essential Duties and Responsibilities:
- Inform customer of product available for their application via phone call or face-to-face at Will Call Desk.
- Processing orders including; order entry, verifying current pricing, applying any discounts, printing order, and routing order to appropriate warehouse personnel.
- Processing any bid including; bid entry, verifying current pricing, applying any discounts, printing and conveying prices to customer, and following up on bid in a timely manner.
- Process any return order from assigned customers including; issuing RGA number, entering of return order, determining restock charge (if any), and routing of return paperwork to appropriate Indelco personnel.
- Responsible for any questions or concerns addressed to you by personnel employed by accounts assigned to you, including but not limited to; billing questions, ensuring discounts are applied and are current, shipping questions, ensuring account information in the computer system is kept up to date, and conferring with appropriate outside salesperson about any pertinent information learned throughout the course of the day.
- Other duties as assigned by Office Manager.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education. Experience in the plastic industry a plus.
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Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
Other facts
About Flow Control Group
Flow Control Group is a leading solutions provider focused on technically oriented products and services for the flow control, fluid handling and process & industrial automation sectors with locations throughout the U.S. and Canada. As a critical intermediary between over suppliers and customers, Flow Control Group’s distribution and technical services serve an essential function in the movement of mission critical components to a diverse array of end markets and applications.
What you'll do
- The Inside Sales Representative is responsible for informing customers about product availability, processing orders and bids, and handling return orders. They also address customer inquiries related to billing, shipping, and account information.
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