About this role
Position Summary
Position: Senior Front Office AssistantLocation: St. Petersburg, FloridaDepartment: Orthopedics – Orlando Health Florida Medical Clinic/Bayfront Medical GroupSchedule: Full-time; M-F 40hrs per week
Start Your Career with Confidence at Orlando HealthOrlando Health is one of Florida’s most respected healthcare systems, known for our unwavering commitment to excellence, patient care, and employee satisfaction. As part of the Orlando Health Florida Medical Clinic/Bayfront Medical Group, you’ll join a nationally recognized organization that values your work, supports your growth, and provides competitive benefits starting your very first day.
We believe our team is our greatest strength. That’s why we invest in you from the start—with comprehensive benefits, career development opportunities, and a culture rooted in compassion, innovation, and teamwork.
Job overview
The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Responsibilities
Essential Functions
- Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
- Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
- Performs word processing and spreadsheet data.
- Performs charge entry and cash handling.
- Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Participates in Quality Assurance and Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
- Maintains a clean, safe and organized office.
- Act as a Liaison to assist office billing service as requested.
Qualifications
Education/Training
- High School graduate or equivalent.
- Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
- Knowledge of ICD & CPT.
Experience
- Two (2) years’ experience in a medical office environment.
Other facts
About Florida Medical Clinic
Florida Medical Clinic Orlando Health is a multi-specialty clinic that provides area residents with a resource for the latest advances in patient care. Florida Medical Clinic was created in 1993, and was the first clinic in our area to merge primary care physicians and multi-specialty physicians under one roof in an effort to provide the best possible medical treatment and education for area families.
What you'll do
- The Senior Front Office Assistant supports daily activities for ambulatory/physician office operations, including patient registration and appointment scheduling. They act as a liaison between physicians, patients, and insurance companies.
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