Guest Services Representative
part-time•Wesley Chapel
About this role
Position Summary
Provides directions to guests/team members within the hospital system, and the Orlando area.
Responsibilities
Essential Functions
- Escorts guests to their in-hospital destinations as needed.
- Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
- Provides information to all hospital team members.
- Responds to needs of guests/team members either on the phone or in person.
- Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
- Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
- Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
- Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
- Presents a professional image in dress, hygiene and communications skills.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.¿
Other Related Functions
- Attends in services/meetings as required.
- Completes all mandatory education.
- Assume the responsibility for professional growth and development
- Other duties as assigned.
Qualifications
Education/Training
- High School diploma or equivalent.
Licensure/Certification
- None.
Experience
- Two (2) years of experience in a customer service setting.
Other facts
Tech stack
Customer Service,Communication Skills,Problem Solving,Teamwork,Professionalism,Sensitivity,Knowledge of Hospital Departments,Escorting,Transportation Assistance,Attendance,Compliance,Interpersonal Skills,Caring Attitude,Information Provision,Relationship Building,Mandatory Education
About Florida Medical Clinic
Florida Medical Clinic Orlando Health is a multi-specialty clinic that provides area residents with a resource for the latest advances in patient care. Florida Medical Clinic was created in 1993, and was the first clinic in our area to merge primary care physicians and multi-specialty physicians under one roof in an effort to provide the best possible medical treatment and education for area families.
What you'll do
- The Guest Services Representative provides directions and assistance to guests and team members within the hospital and the surrounding area. They maintain knowledge of hospital personnel and departments, respond to needs, and assist with transportation and arrangements for patients and families.
Ready to join Florida Medical Clinic?
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Frequently Asked Questions
What does a Guest Services Representative do at Florida Medical Clinic?
As a Guest Services Representative at Florida Medical Clinic, you will: the Guest Services Representative provides directions and assistance to guests and team members within the hospital and the surrounding area. They maintain knowledge of hospital personnel and departments, respond to needs, and assist with transportation and arrangements for patients and families..
Why join Florida Medical Clinic as a Guest Services Representative?
Florida Medical Clinic is a leading Hospitals and Health Care company.
Is the Guest Services Representative position at Florida Medical Clinic remote?
The Guest Services Representative position at Florida Medical Clinic is based in Wesley Chapel, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Guest Services Representative position at Florida Medical Clinic?
You can apply for the Guest Services Representative position at Florida Medical Clinic directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Florida Medical Clinic on their website.