About this role
Position Summary
The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Responsibilities
Essential FunctionsResponsible for maintenance of appropriate departmental schedules.May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.Accurately communicates prep information, arrival time and arrival location to patient.Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures.Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.Consistently reviews the schedules daily and communicates all changes to appropriate staff. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data enActs as a liaison to the clinical and business staff to ensure effective and efficient patient management.Assist in training or mentoring of all team members.Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.Maintains compliance with all Orlando Health policies and procedures.Other Related FunctionsMonitors workload each day and prioritizing based on department.Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.Takes a proactive role in problem resolution.
Qualifications
Education/TrainingHigh school diploma and medical terminology and/or basic anatomy training required.Associate’s degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience.
Licensure/CertificationNone.
ExperienceThree (3) years of experience in clinical registration and scheduling. Associated degree in Business, information systems clinical field or related may be substitute for two years of experience
Other facts
About Florida Medical Clinic
Florida Medical Clinic Orlando Health is a multi-specialty clinic that provides area residents with a resource for the latest advances in patient care. Florida Medical Clinic was created in 1993, and was the first clinic in our area to merge primary care physicians and multi-specialty physicians under one roof in an effort to provide the best possible medical treatment and education for area families.
What you'll do
- The Senior Scheduling Coordinator is responsible for maintaining departmental schedules and communicating with physicians, patients, and surgical areas regarding scheduling and cancellations. They also act as a liaison to ensure effective patient management and assist in training team members.
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