Summary
Location
New Century
Type
full-time
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About this role
About Flora Food Group
We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can’t Believe It’s Not Butter, Rama, and Violife, together with our local brands and Professional business.
Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.
Travel: Occasional travel to other North American 3PL sites
We’re looking for a North America 3PL Lead to ensure operational excellence, inventory accuracy, and service performance across our North American 3PL distribution network. This is a critical role within the Flora Food Group Logistics organization, serving as the primary point of accountability for day-to-day 3PL performance and driving continuous improvement initiatives to deliver best-in-class service and efficiency.
You’ll work closely with 3PL partners, internal teams, and cross-functional stakeholders to maintain compliance, optimize processes, and achieve Flora’s ambitious service targets.
What You’ll Do
3PL Operational Oversight
- Act as the primary liaison between Flora and 3PL partners for all warehouse execution activities.
- Monitor daily DC performance (receiving, put-away, picking, loading, outbound execution).
- Conduct weekly/monthly KPI reviews and ensure corrective actions for underperformance.
- Validate proper use of WMS/SAP processes and enforce adherence to SOPs and safety standards.
- Track and process all 3PL invoices for accuracy.
Inventory Accuracy & Governance
- Own inventory accuracy across the North America 3PL network (US + Canada).
- Manage cycle counts, stock reconciliation, and discrepancy investigations.
- Lead annual physical inventory processes and support external audits.
- Ensure WMS-to-SAP alignment and drive root cause analysis for variances.
Process Governance & Continuous Improvement
- Develop and maintain SOPs for all warehouse processes.
- Lead continuous improvement projects to enhance service, reduce waste, and improve efficiency.
- Standardize best practices across the network in collaboration with global teams.
Service Excellence & Customer Support
- Support achievement of 99%+ service level targets through flawless outbound execution.
- Review order allocation, picking quality, fill rates, and OTIF performance.
- Partner with Customer Service, Planning, and Quality to resolve order or shipment issues.
Cross-Functional Collaboration
- Work closely with Supply Planning, Customer Service, Quality, IT, Finance, and Factory CI teams.
- Participate in ITP/IBP forums as the logistics representative for DC readiness.
- Support new product launches, seasonal ramp-ups, and major promotional events.
Performance Management & Reporting
- Track and publish KPI dashboards for internal and external stakeholders.
- Conduct monthly business reviews with 3PL partners, highlighting trends and improvement plans.
About You
- 5+ years of experience in Logistics, Supply Chain, Warehouse Operations, and 3PL management.
- Strong understanding of WMS and ERP systems (SAP preferred).
- Proven experience managing supplier relationships and enforcing KPIs.
- Deep knowledge of inventory control, cycle counting, and audit management.
- Strong analytical and problem-solving skills with root cause analysis expertise.
- Excellent communication and stakeholder management skills.
- Ability to work independently in a fast-paced environment with shifting priorities.
What’s next
If this position sounds interesting, please hit the apply button now!
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We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.
Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.
No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.
Other facts
About Flora Food Group
The driving force behind our success are the circa 4,700 Flora Foodies who live our purpose every day and are engaged in our mission, delivering through our values of Performance, Care and Passion. Results Matter. With an ‘Always Day 1 mindset’. Always one step ahead, driven by data, with a finger on the pulse – our customers and consumers are at the heart. We identify the sweet spot; we relish challenge; we own it. We're agile decision-makers, with the courage to pivot, we sometimes fail fast - but learn even faster. Kindness wins. With a long-term focus on building a sustainable future, Flora Foodies show the 'Courage to Care' for each other, our communities, and the next generation. We believe in doing the right thing and 'Come As You Are' is not just a saying; it's an invitation to be authentic and bring your whole, true self to work. Difference brings angles and ideas to the party – we want you to be you. Passion fuels our Next Generation of the Food journey. Full of energy and possibility, Flora Foodies constantly raise the bar, driving the Flora Food Group and one another forwards. We're a team of food lovers and enthusiasts – our sum is truly greater than our parts, and we absolutely love what we do.
What you'll do
- The 3PL Lead will ensure operational excellence, inventory accuracy, and service performance across the North American 3PL distribution network. This includes acting as the primary liaison with 3PL partners and driving continuous improvement initiatives.
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