About this role
• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.
• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.
• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.
• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.
• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.
• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.
• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.
• Will report to the Support Lead and will be part of INDIA Delivery Center.
Required Professional & Interpersonal Qualities:
• Any Graduate / BE / BTech /MCA.
• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.
• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.
• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
• Effective time-management, organizational and prioritization skills.
• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.
Other facts
About Flintex Consulting Pte Ltd
EA License # 17C8724
UEN # 201716889C
Latest Job Opportunities at Flintex Consulting - https://flintex.com.sg/jobs/
Welcome to Flintex Consulting, a leading Recruitment Agency in Singapore.
We Match We Guide We Place
We specialize in Technology, BFSI, Human Resource & Administration, Engineering & Manufacturing, Sales & Marketing,Finance & Accounting sectors.
We cater to the needs of a) individual job candidates and b) companies seeking for the right employees to drive their business.
We have been able to construe and bridge the needs and demands of our individual and corporate clients. Our wide industry expertise and select client base enable us to foster fruitful careers rather than short-term jobs and placements.Our advanced placement platform is designed to match employee skill sets with current vacancies with perfect accuracy. We utilize an efficient, systematic and ultra-precise recruitment method that surpasses industry standards.
Flintex Consulting has been successful in collaborating multiple leading employers, vendors and clients. We also offer valuable insight to candidates and companies to maximize their recruitment efforts. Candidates are mentored towards finding the best-fit jobs to help build successful careers.We cover all levels of placement, from entry level professionals to mid-level and CEO level posts.We promise to provide the best suited jobs through our research-based methodologies merged with our top qualified personnel.
Flintex Consulting promises to grow your career the right way. Whether you are a client or a candidate, we have a streamlined platform to match your needs efficiently.
Specialties:
IT Recruitments, Staff Augmentation, Contract Staffing, Salary Advisory, Temporary Hiring, Executive Search, Project based Search, RPO, Payroll Services, Work Pass Application, Leadership Hiring and Training's.
What you'll do
- The Software Support Specialist will work with the support team to resolve client product issues and liaise with product developers. Responsibilities include troubleshooting technical issues, managing support tickets, and potentially traveling to customer sites for support activities.
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