The candidate will need to cover the following
EUC Support
with ⁠infra/network knowledge
⁠project management
⁠stakeholder management

Role and Responsibilities
•                 Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems
•                 Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.
•                 Perform system changes and developments to any of company systems and applications to agreed standards and timescales.
•                 Install standard business desktop/laptop Images to an agreed standard.
•                 Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.
•                 Provide basic hardware/software configuration, fault finding and problem resolution.
•                 Conduct routine maintenance (upgrade and patching), monitoring and administration on IT systems, hardware, network, and business applications.
•                 Provide video and audio-conferencing system support to end users
•                 Supporting Digital projects/initiatives
•                 Liaise with internal users and external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.
•                 Answer technical queries and meet operational service levels
•                 Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.
•                 Work as a team member and share knowledge with colleagues.
•                 Work to agreed personal development plans to broaden the skill range available for all systems and application areas.
•                 Provide user training, hints and tips and other user assistance as required on company’s systems and applications.
•                 Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.
•                 Be available to support the business during ‘out of core hour’ working time.
•                 Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.
•                 Manage incidents and requests from customers.

Job requirements
•                 A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.
•                 Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.
•                 Good knowledge of computer hardware, Windows and Mac operating systems, and software applications
•                 Good understanding of mobile / smart devices, Android, and iOS
•                 Good working knowledge and experience in managing Office365 and Azure.
•                 Project Management and Stake Holder Management Experience is preferred.
•                 To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.
•                 Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation
•                 The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications
•                 The ability to work within a team and be willing to share learning and to learn from others.
•                 Possession of good verbal and written communication skills.
•                 Maintain good personal skills and an ability to cope with potential conflict.
•                 Clear authority security (CAT 1) clearance

Qualifications and Experience
•                 IT / engineer related diploma from polytechnic or degree from university
•                 Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.
•                 ITIL Foundation V3 would be beneficial
•                 Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.
•                 Familiarity with professional development standards
•                 Thorough knowledge of IT products and the marketplace
•                 Maintaining a good network of contacts within IT and within the business
•                 It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Teams,
•                 Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities