About this role
An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.
Key Responsibilities:
1. Order processing, generate invoices, and credit/debit notes.
2. Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
3. Shipment arrangement example like liaising with the 3rd parties providing shipping document to both customer & the nominated forwarder for export declaration.
4. Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time.
5. Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims.
6. Process and expedite shipments and ensure on-time delivery to customers
7. Outstanding order monitoring and checking order status to update customers for any delays
8. Adhoc assignments given by Manager
Skills & Qualification:
▪ Min. Diploma in any field, preferably in Supply Chain Management
▪ At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/
logistics industry.
▪ Good written and communication skills
▪ Good customer handling skills and able to communicate with people of different levels
▪ Proficient in Microsoft Words and Excel
▪ Prior experience in the manufacturing/ harnessing environment is an added advantage.
▪ Experienced in SAP SD Module is an added advantage
Mon to Fri 8.30am - 5.30pm
Other facts
About Flintex Consulting Pte Ltd
EA License # 17C8724
UEN # 201716889C
Latest Job Opportunities at Flintex Consulting - https://flintex.com.sg/jobs/
Welcome to Flintex Consulting, a leading Recruitment Agency in Singapore.
We Match We Guide We Place
We specialize in Technology, BFSI, Human Resource & Administration, Engineering & Manufacturing, Sales & Marketing,Finance & Accounting sectors.
We cater to the needs of a) individual job candidates and b) companies seeking for the right employees to drive their business.
We have been able to construe and bridge the needs and demands of our individual and corporate clients. Our wide industry expertise and select client base enable us to foster fruitful careers rather than short-term jobs and placements.Our advanced placement platform is designed to match employee skill sets with current vacancies with perfect accuracy. We utilize an efficient, systematic and ultra-precise recruitment method that surpasses industry standards.
Flintex Consulting has been successful in collaborating multiple leading employers, vendors and clients. We also offer valuable insight to candidates and companies to maximize their recruitment efforts. Candidates are mentored towards finding the best-fit jobs to help build successful careers.We cover all levels of placement, from entry level professionals to mid-level and CEO level posts.We promise to provide the best suited jobs through our research-based methodologies merged with our top qualified personnel.
Flintex Consulting promises to grow your career the right way. Whether you are a client or a candidate, we have a streamlined platform to match your needs efficiently.
Specialties:
IT Recruitments, Staff Augmentation, Contract Staffing, Salary Advisory, Temporary Hiring, Executive Search, Project based Search, RPO, Payroll Services, Work Pass Application, Leadership Hiring and Training's.
What you'll do
- The Customer Service Executive is responsible for processing orders, handling shipping documents, and managing customer inquiries and complaints. They also monitor outstanding orders and ensure timely delivery to customers.
Ready to join Flintex Consulting Pte Ltd?
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