This is a part time position 20 hours/week located in Port Jeff Station.

Schedule: Mondays 8am-5pm (8 hours), Tuesdays 8am-3pm, Fridays 8am-3pm (6 hours)

Shifts vary, 8-4:30, 8:30-5 or 9:30-6 for the 8 hour days and 8-2, 8:30-2:30 or 9:30-3:30 for the 6 hour days.

Performs diversified administrative support, coordinative and/or secretarial duties related to the functional and/or operational needs of department and Department Head. First point of contact for patients, delivering outstanding service and support. Primary responsibilities include handling inbound and outbound calls, resolving patient inquiries, and ensuring a positive patient experience, while working closely with the team to meet performance goals and contribute to the overall success of the Patient Access Department.

Responsibilities: 

• Patient Interaction: Manage high volume of inbound and outbound calls with professionalism and empathy. Address patient inquiries and resolve issues efficiently.
• Issue Resolution: Troubleshoot and resolve patient concerns, including billing issues, medical inquiries, and technical support. Escalate complex issues to the appropriate department as needed.
• Data Entry: Accurately enter patient information and interaction details into the company EMR. Maintain confidentiality and handle sensitive information with care.
• Quality Assurance: Adhere to company policies and procedures, including quality standards and call handling guidelines. Participate in training and development programs to stay updated on office and department policies, services, and best practices.
• Team Collaboration: Work collaboratively with team members and supervisors to achieve departmental goals. Share insights and feedback to help improve processes and patient satisfaction.
• Composes confidential correspondence, reports, memoranda, and related documents.
• Schedules appointments and meetings. Makes necessary arrangements for meetings. Takes meeting minutes, as required.
• Performs various receptionist and registration duties.
• Compiles and analyzes basic information and prepares statistical data for reporting purposes.
• Prepares presentation materials. Creates charts, graphs, tables, graphics, etc.
• Maintains department supply and equipment inventory.
• Performs research for special projects, as assigned.
• Performs related duties, as required.

Qualifications: 

• High School Diploma or equivalent, required. 
• 0-1 year administrative experience, required.   
• Working knowledge of Microsoft applications (Word, Excel, PowerPoint), required.
• Ability to exercise independent judgment and employ basic reasoning skills.
• Ability to communicate effectively.
• Experience: Previous experience in a call center or customer service role preferred, but not required. Strong communication skills and a customer-oriented attitude are essential.
• Skills: Excellent verbal and written communication skills. Proficiency in using computer systems and CRM software. Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
• Personal Attributes: Positive attitude, strong problem-solving abilities, and a commitment to delivering exceptional customer service. Ability to work flexible hours, including evenings and weekends when required.