Accountability:

This position is responsible for managing all activities of a customer's purchase order after receiving receipt until acceptance at the customer's location. This position is also responsible to act as the single point of contact for all cross-functional departments within the company.

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

• Proactively attains a safe and healthy work environment for all employees.
• Validates that the customer's purchase order and the internal order write-up are consistent.  Aligns if required
• Analyzes and evaluates project risks, formulates and directs risk reduction activities
• Creates a complete project schedule for each assigned project from date of order through acceptance of product and final payment
• Tracks all milestone payments
• Receives schedule "buy-in" from all functional areas involved in the project
• Controls the budgets and implementation plan throughout the project life
• Interfaces with management directly on project assessment, direction, bottlenecks and risks
• Provide verbal reports and overall project information as needed, to support daily walk-around
• Provides a single line of communication between the customer and Fives
• Coordinates all communications and visits between Fives and subcontractors
• Maintains a schedule and reporting system to reflect the progress of the project, and provides reports to the customer’s Project Manager
• Coordinates customer run-off at Fives Cincinnati
• Provides complete coordination for all customer questions, concerns and needs
• Tracks engineering, assembly and run-off delivery dates
• Creates and coordinates recovery plan
• Advises, reviews, and obtain approval for all engineering designs relative to the installation
• Coordinates efforts of various Fives divisions and subcontractors during final assembly of the various components to establish shipping dates that provide timely flow of equipment into the customer’s facility. This will lead to an efficient and manageable installation
• Coordinates and supervises installation and debug of all equipment at the customer’s facility
• Coordinates the acceptance test at the customer’s facilities according to defined procedures and agreements with the installation supervisor
• Coordinates training requirements with Customer Service for each project
• Assesses success and difficulties of each project
• Identifies and assists in developing new policies, procedures, routines and systems required to support or improve new projects

Education/Certification:​​​​​​​

• Bachelor's degree or equivalent from a four-year college or technical school, or 2-4 years of similar or related experience preferred
• Active PMP Certification is a bonus but not required

Experience:

• 2 to 4 years of similar or related experience in a fast-paced advanced manufacturing environment

Skills:

• Working knowledge of SAP
• Proficiency in Microsoft Office software (Word, Excel, PowerPoint, Project)
• Good communication – both written and verbal
• Ability to present data effectively
• Good interpersonal skills
• Strong technical understanding
• Teambuilding