Customer Service Agent
full-time•Guatemala City
About this role
We’re looking for experienced customer service associates with a drive to ensure the best possible experience for our clients. Our company has been in business for over 35 years in the U.S. and has recently started operations in Guatemala!
This position is on-site in Z.10, Guatemala City. Eventually, it could become a work-from-home position if you meet the work-from-home guidelines. (Work-from-home opportunities are granted based on performance, attendance, and business needs, and are not guaranteed.)
\n- Must be able to speak, read, write, and understand English fluently (C1 or above).
- 3 months to 1 year of previous call center, customer service, or office experience required.
- High school diploma preferred.
- Technically savvy and able to multitask.
- Positive attitude, quick learner, and able to work independently.
- Ability to type 25-35 words per minute accurately.
- Status: Full Time. Day
- Monthly bonus opportunity (performance bonus).
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.
What you'll do
- The Customer Service Agent is responsible for ensuring the best possible experience for clients. This includes handling inquiries and providing support as needed.
About Five Star Call Centers
At Five Star Call Centers we are leading the next evolution of customer experiences (CX). As your CX technology partner, we support your business in delivering amazing customer experiences with the scalability and flexibility you need. With over 35 years in the industry, we offer the latest cloud-based contact center software and AI solutions to help your business achieve its goals, all with a tailored approach to your specific needs.
Our technology-driven approach to customer service outsourcing helps businesses:
Gather, analyze, and leverage CX data
Improve customer satisfaction scores and reduce churn
Increase sales and revenue
Save money on customer service costs
Scale their customer service operations quickly and easily
Our team of highly trained and experienced agents is equipped with the latest technology and tools to provide your customers with the best possible service. We are constantly innovating and improving our services to stay ahead of the curve and meet the evolving needs of our clients. Visit fivestarcallcenters.com, and let’s talk about how we can support you.
VISION: To provide world class customer contact solutions to our partners.
MISSION: To deliver total customer satisfaction in a passionate, relentless and impactful manner.
FIVE PRINCIPLES:
PASSIONATE | RESULTS | RESPONSIVE | TRUSTED | CUSTOM
FIVE VALUES:
INTEGRITY: Doing what is right, in an honest and ethical manner.
RESPECT: Treating each other, customers and business partners with consideration and dignity.
ATTITUDE: Embracing life with a passionate and relentless pursuit of excellence. Taking ownership and being accountable for solutions.
TEAM: Dedicated to working together to accomplish goals through selfless commitment to work and community.
APPRECIATION: Celebrating a culture of fun, achievement and gratitude.
Ready to join Five Star Call Centers?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Service Agent do at Five Star Call Centers?
As a Customer Service Agent at Five Star Call Centers, you will: the Customer Service Agent is responsible for ensuring the best possible experience for clients. This includes handling inquiries and providing support as needed..
Is the Customer Service Agent position at Five Star Call Centers remote?
The Customer Service Agent position at Five Star Call Centers is based in Guatemala City, Guatemala Department, Guatemala. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Agent position at Five Star Call Centers?
You can apply for the Customer Service Agent position at Five Star Call Centersdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.