About this role
We are seeking a highly skilled Business Analyst / Integration Analyst with strong experience in Property & Casualty (P&C) insurance, SaaS technology ecosystems, API and webhook-driven integrations, and data migration initiatives. This role will serve as a functional and technical bridge between our clients, product teams, engineering teams, and implementation partners—ensuring that business requirements are fully understood, well-documented, and translated into scalable, high-quality solutions.
The ideal candidate has hands-on experience working with modern cloud platforms, complex systems integrations, and insurance domain workflows. You will play a critical role in designing integration patterns, defining business logic, supporting data mapping/migration projects, and leading requirements throughout the full project lifecycle.
Key Responsibilities
Business & Functional Analysis
- Lead requirements elicitation sessions with internal and external stakeholders to gather business needs, integration requirements, and data workflows.
- Translate business requirements into detailed functional specifications, user stories, acceptance criteria, and process documentation.
- Analyze P&C insurance claims workflows and identify opportunities for automation and optimization.
- Conduct gap analysis between customer requirements and system capabilities.
Systems Integration & Technical Analysis
- Design and document integration workflows using REST APIs, webhooks, message queues, and event-driven patterns.
- Collaborate with engineering to define technical integration specifications, field mappings, payload structures, and error-handling requirements.
- Work with SaaS platform architectures to ensure integrations adhere to security, scalability, and reliability standards.
- Review API documentation and guide clients on usage, authentication, rate limits, and best practices.
Data Migration
- Lead data discovery, profiling, and mapping activities for legacy → platform data migrations.
- Define migration rules, transformations, validation criteria, and reconciliation processes.
- Collaborate with data engineering teams on strategies, test scripts, and migration cutover plans.
- Support mock conversions, UAT cycles, and post-migration data audits.
Project Execution & Cross-Functional Collaboration
- Serve as a subject matter expert (SME) across P&C insurance data structures, claims workflows, product configurations, and regulatory considerations.
- Partner with Product Management to provide domain input on roadmap, feature design, and platform integrations.
- Support QA teams by refining test cases and validating functional outcomes.
- Communicate progress, risks, and dependencies to project managers and stakeholders.
- Train and support customers during implementations and onboarding.
Requirements
- 5–8+ years of experience as a Business Analyst, Integration Analyst, Systems Analyst, or Solutions Consultant.
- Hands-on experience with P&C insurance systems, ideally across policy administration, claims, underwriting, or billing.
- Strong understanding of SaaS architectures and cloud-based technologies.
- Deep experience with API integrations (REST/JSON), webhooks, and event-driven systems.
- Demonstrated expertise in data mapping, migration planning, ETL workflows, and cross-system reconciliation.
- Ability to read/use API documentation, Postman, Swagger/OpenAPI specs, and log/monitoring tools.
- Skilled in writing clear functional specs, user stories, sequence diagrams, and workflow documentation.
- Proficient with SQL or basic data querying for validation/troubleshooting.
- Excellent communication, stakeholder management, and presentation skills.
Preferred Qualifications
- Experience with modern P&C PAS, claims, or billing platforms
- Exposure to integration middleware tools.
- Background in Agile/Scrum methodologies.
- Familiarity with cybersecurity, IAM/OAuth, SSO, and audit/compliance considerations.
- Insurance certifications (AINS, CPCU, etc.) are a plus.
Why Join Five Sigma?
You’ll help shape the future of claims handling at a moment when AI is redefining the industry. As part of a small, high-performing product team, you will have meaningful ownership, direct customer impact, and the opportunity to build an industry-changing AI product from the inside out.
Other facts
About Five Sigma
Five Sigma offers AI and automation technology for claims handling. Clive™, the industry’s first Multi-Agent AI Claims Expert, working on top of any existing claims management system (CMS), and Five Sigma's AI-native Claims Management Platform.
For P&C carriers, MGAs, TPAs, and reinsurers, Five Sigma delivers tangible results through claims technology: cost savings, productivity boost, cycle time reduction, improved accuracy, and better policyholder service.
Clive™, our award-winning Multi-Agent AI Claims Expert, adds AI and automation to any existing system to automate routine tasks, dynamically plan claim handling, and advance the claim automatically according to the insurer’s operating procedure (SOP). Clive manages multiple AI agents that handle and automate different tasks and claim handling stages, including: intake, triage, liability assessment, coverage, communications, fraud detection, compliance, settlement, and more.
Our customers can deploy Clive AI quickly, one agent at a time, and expand as they go. Adjusters are freed to focus on complex decision-making and better customer service.
Five Sigma’s Claims Management Platform is an AI-native CMS, with Clive built-in. Our platform includes 360° claim visibility, an omnichannel communication hub, and easily configurable workflows — offering unmatched efficiency and cost savings.
What you'll do
- The Integration Analyst will lead requirements elicitation sessions, translate business needs into functional specifications, and design integration workflows. They will also collaborate with engineering teams and support data migration initiatives.
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