FI
Senior ServiceNow System Administrator
full-time•Camas•$130k - $175k
About this role
Overview
It's an exciting time to join Fisher Investments; we're investing in the future of our firm's technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled team that promotes future global growth through strategic solutions and progress.
The Opportunity:
We are looking for a ServiceNow Senior System Administrator to oversee the health, stability, and evolution of our ServiceNow platform. You will manage daily platform administration, advanced configuration, release and upgrade management, integrations, and platform governance, while also mentoring junior system administrators and setting operational standards. You are a hands-on expert who balances deep technical execution with leadership, coaching, and platform stewardship. You will report to the Application Development Team Lead.
The Day-to-Day:
- Be the primary administrator for the ServiceNow platform, ensuring availability, performance, reliability, and scalability
- Configure and maintain core platform components including users, groups, roles, ACLs, UI policies, business rules, client scripts, workflows, and Flow Designer
- Monitor and maintain instance health, including performance tuning, log analysis, and proactive issue resolution
- Manage platform upgrades and patching, including impact analysis, testing coordination, remediation, and post-release validation
- Lead ServiceNow release management, including planning, scheduling, deployment, and rollback strategies
- Enforce change, release, and configuration management standards to ensure platform stability and audit readiness
- Configure and support ServiceNow modules such as ITSM, ITOM, ITAM, CMDB/CSDM, HRSD, CSM, and custom scoped applications
- Establish and enforce platform standards, reusable patterns, and best practices to minimize technical debt and ensure upgrade safety
- Administer roles, permissions, and ACLs following least-privilege principles
- Enforce platform governance, security controls, and compliance requirements
- Support audit, risk, and regulatory activities related to the ServiceNow platform
- Partner with security and enterprise architecture teams to ensure data protection and platform compliance
- Support and maintain integrations using REST/SOAP APIs, MID Servers, IntegrationHub, and data imports
- Identify and implement automation opportunities to reduce manual work and improve user experience
- Be a technical mentor and escalation point for junior system administrators
- Partner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions
- Support release testing, deployment activities, and post-release validation
- Participate in incident, problem, and root-cause analysis related to platform issues
Your Qualifications:
- 10+ years of overall professional IT experience
- 5+ years of experience administering enterprise ServiceNow platforms
- ServiceNow CSA
- Deep hands-on expertise with ServiceNow core administration and configuration
- Proven experience leading release management and production deployments
- Experience with CMDB and CSDM concepts
- Experience with security roles, ACLs, and compliance controls
- Strong troubleshooting, root-cause analysis
- Experience working in ITIL-based operating models
Compensation:
- $130,000 - $175,000 base salary per year in the state of WA. New hires should expect to start at the lower end of the range depending on experience
- Eligible for a discretionary bonus based on firm and individual performance
Why Fisher Investments:
We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
- 100% paid medical, dental and vision premiums for you and your qualifying dependents
- A 50% 401(k) match, up to the IRS maximum
- 20 days of PTO, plus 10 paid holidays
- Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
- This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER
What you'll do
- The Senior ServiceNow System Administrator will oversee the health, stability, and evolution of the ServiceNow platform, managing daily administration, configuration, and governance. They will also mentor junior administrators and enforce operational standards.
About Fisher Investments
Fisher Investments is an independent, fee-only investment adviser serving clients across three principal business units: US Private Client, Institutional and Private Client International. Together, these groups serve a diverse global client base that includes corporations, public and multi-employer pension funds, foundations and endowments, governments and high net worth families.
Fisher Investments was founded in 1979 by Ken Fisher, who served as CEO for 37 years and now serves as Executive Chairman and Co-Chief Investment Officer. Ken wrote the Forbes “Portfolio Strategy” column from 1984 through 2016, making him the longest continuously running columnist in the magazine’s history. He now writes monthly, native language columns in major media organs around the world, spanning more countries and more languages in more total reach than any other, non-syndicated columnist of any type ever. Ken has written 11 books—including 4 New York Times bestsellers—and has regularly appeared on CNBC, Fox Business, Fox News, CNN International, Yahoo Finance, Bloomberg TV, and numerous other financial news outlets.
For more information on Fisher Investments, please visit www.fisherinvestments.com.
Careers Page: https://www.fisherinvestments.com/en-us/careers
Important Disclosures: https://www.fisherinvestments.com/en-us/disclosures
Privacy Policy: https://www.fisherinvestments.com/en-us/privacy
Community Guidelines: https://www.fisherinvestments.com/en-us/communityguidelines
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Frequently Asked Questions
What does Fisher Investments pay for a Senior ServiceNow System Administrator?
Fisher Investments offers a competitive compensation package for the Senior ServiceNow System Administrator role. The salary range is USD 130k - 175k per year. Apply through Clera to learn more about the full compensation details.
What does a Senior ServiceNow System Administrator do at Fisher Investments?
As a Senior ServiceNow System Administrator at Fisher Investments, you will: the Senior ServiceNow System Administrator will oversee the health, stability, and evolution of the ServiceNow platform, managing daily administration, configuration, and governance. They will also mentor junior administrators and enforce operational standards..
Is the Senior ServiceNow System Administrator position at Fisher Investments remote?
The Senior ServiceNow System Administrator position at Fisher Investments is based in Camas, Washington, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior ServiceNow System Administrator position at Fisher Investments?
You can apply for the Senior ServiceNow System Administrator position at Fisher Investments directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.