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Support Advisor FAIS
full-timeCity of Georgetown

Summary

Location

City of Georgetown

Type

full-time

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About this role

Job Description

To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
  • Act responsibly with work related resources in order to contribute to cost containment
  • Continuously assess own performance, seek timely and clear feedback and request training where appropriate
  • Assist with profit growth for the business through sales and acquisition of new clients
  • Support sales through analysis of client portfolio and pro-active client engagement
  • Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
  • Identify sales opportunities and ensure effective management of the leads pipeline
  • Report on transactional and process activities within set guidelines to provide timely information for decision making
  • Comply with relevant statutory, legislative, policy and governance requirements
  • Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
  • Address customer needs in order to meet or exceed customer expectations
  • Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
  • Achieve expected financial targets and uphold associated service levels

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

02/02/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Other facts

Tech stack
Customer Service,Sales,Client Engagement,Performance Assessment,Product Knowledge,Cost Containment,Lead Management,Reporting,Statutory Compliance,Administration,Feedback,Service Excellence,Profit Growth,Portfolio Analysis,Relationship Building,Training

About FirstRand Bank India

FirstRand Bank India is a licensed financial services provider in India and a fully-fledged branch of FirstRand Bank Limited South Africa. The bank opened its doors for trade in 2009 after being granted a full-scale commercial banking license. Based in Mumbai, FirstRand Bank India is a member of the Indian banking fraternity - offering banking services to its clients active in the Indo-African corridor and within
India across corporate banking, investment banking, fixed income, currency and commodity products, and structured products.

Team size: 51-200 employees
LinkedIn: Visit
Industry: Banking
Founding Year: 2008

What you'll do

  • The Support Advisor FAIS is responsible for providing advice and support to customers, ensuring an excellent banking experience through effective service delivery. This role also involves sales activities, client engagement, and compliance with relevant regulations.

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Frequently Asked Questions

What does a Support Advisor FAIS do at FirstRand Bank India?

As a Support Advisor FAIS at FirstRand Bank India, you will: the Support Advisor FAIS is responsible for providing advice and support to customers, ensuring an excellent banking experience through effective service delivery. This role also involves sales activities, client engagement, and compliance with relevant regulations..

Why join FirstRand Bank India as a Support Advisor FAIS?

FirstRand Bank India is a leading Banking company.

Is the Support Advisor FAIS position at FirstRand Bank India remote?

The Support Advisor FAIS position at FirstRand Bank India is based in City of Georgetown, Demerara-Mahaica, Guyana. Contact the company through Clera for specific work arrangement details.

How do I apply for the Support Advisor FAIS position at FirstRand Bank India?

You can apply for the Support Advisor FAIS position at FirstRand Bank India directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about FirstRand Bank India on their website.