Job Description

As the Process Engineering Lead, you will own and drive end-to-end process engineering across the organisation, ensuring that processes consistently deliver internal and external customer service excellence. You will lead a team of Process Analysts, embed robust process governance, and continuously improve operational performance through structured engineering, innovation, and cost discipline.
This role is designed for a senior process professional who combines systems thinking, people leadership, and process capability. You will ensure processes are well-designed, governed, measured, and optimised to support sustainable growth, automation enablement, and operational excellence.

-    Process Engineering & Service Excellence:

•  Ensure the design, alignment, and implementation of end-to-end processes within areas of accountability.
•     Embed quality service standards into process design to consistently deliver internal and external customer service excellence.
•     Act as the escalation point for complex process issues requiring engineering expertise.
-    Process Improvement & Cost Optimization

•    Identify, prevent, and eliminate process wastage through Lean and value-based analysis.
•    Drive continuous process improvement initiatives to reduce cost, cycle time, rework, and operational risk.
•    Develop data-driven insights into process performance and apply innovative solutions to improve organizational outcomes.

-    Process Governance & Subject Matter Expertise

•     Provide and maintain subject matter expertise in process engineering, standards, and methodologies.
•     Ensure processes are audit-ready, compliant, and aligned to enterprise risk and control frameworks.
•     Maintain oversight of the enterprise process inventory and maturity levels.

-    People Leadership & Capability Development

•     Lead, coach, and develop a team of Process Analysts to deliver high-quality process outcomes.
•     Create an environment that encourages learning, innovation, accountability, and performance excellence
•     Execute people management responsibilities, including performance management, development planning, and succession readiness.

-    Qualifications & Skills:

•     Experience with process modelling tools (ARIS, Bizagi, Visio, or equivalent).
•     Ability to define and interpret process KPIs, maturity metrics, and cost drivers.
•     Strong business and financial acumen to support cost containment and efficiency initiatives

•  5–8 years’ experience in process engineering, operations improvement or transformation roles.

•   Minimum 3 years in a people leadership or senior specialist capacity.
•     Qualifications
•   Degree in Engineering, Business Management, Information Systems, or related field.
o Certifications (advantageous):
•    BPM / Process Management certification
•    Lean Six Sigma Green or Black Belt
•    Change Management or Agile Certification

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
 

03/02/26