About this role
Job Description
To provide customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests.Apply appropriate sales processes within the unit to achieve sales targets.
Converting leads to sales by opening active accounts to achieve annual targets.
Converting leads to sales by opening active accounts to achieve annual targets
Are you someone who can
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Maintain expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships
- Contact prospective clients and sell appropriate banking products in order to meet sales targets
- Comply with governance in terms of legislative and audit requirements
- Enter all Qualified leads into the sales pipeline and maintain on a daily basis through providing accurate and reliable sales and service statistics
- Please also provide the required qualifications and experience.
You will be an ideal candidate if you
- Have a Business Administration or Management degree or equivalent.
- Have 1-3 years related work experience.
- Have thorough understanding of the Bank's products (it will be an added advantage).
You will have access to
- Opportunities to network and collaborate
- Challenging working environment
- Opportunities to innovate
- A culture of sharing
We can be a match if you are
- Curious & courageous - you’re driven by always wanting to know more and learn more and you’re brave enough to share options.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Are you interested to take the step? We look forward to engaging with you further. Apply now!
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
27/01/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Other facts
About FirstRand Bank India
FirstRand Bank India is a licensed financial services provider in India and a fully-fledged branch of FirstRand Bank Limited South Africa. The bank opened its doors for trade in 2009 after being granted a full-scale commercial banking license. Based in Mumbai, FirstRand Bank India is a member of the Indian banking fraternity - offering banking services to its clients active in the Indo-African corridor and within
India across corporate banking, investment banking, fixed income, currency and commodity products, and structured products.
What you'll do
- The Outbound Call Centre Agent is responsible for providing excellent customer service, processing requests, and achieving sales targets by converting leads into active accounts. The role involves managing existing clients, generating leads, and maintaining accurate sales statistics.
Ready to join FirstRand Bank India?
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