About this role
Job Details: The Clinic Office Assistant is primarily responsible for appointment scheduling of physician follow-ups and coordinating with the Infusion scheduler to make sure appointments are in order. This position will also perform regular maintenance on provider schedules according to the On Call schedule. Also collects copays and payments, answers basic billing questions, processes medical records batches, and answers incoming calls. The COA will also work in conjunction with the New Patient Coordinator to make sure New Patients are scheduled accordingly. Cross-training may include training at Registration and in New Patient Coordination.
Qualifications
Qualifications: Associate degree preferred but not required. Three years in a physician’s office with previous scheduling and collections experience is highly preferred. Experience with the Epic EMR, office skills, knowledge of medical terminology, and insurance terminology as a plus. Excellent communication and computer skills are required.
Other facts
About FirstHealth of the Carolinas, Inc.
FirstHealth of the Carolinas is a private, not-for-profit health care network headquartered in Pinehurst, NC. Our 6,100 employees serve 15 counties in central North Carolina. Licensed for four hospitals with 546 beds, we are committed to treating the whole patient and to providing quality health care for the entire community – especially those in need.
What you'll do
- The Clinic Office Assistant is responsible for scheduling physician follow-ups and coordinating with the Infusion scheduler. They also handle copays, answer billing questions, process medical records, and assist with new patient scheduling.
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