About this role
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Develops and implements strategies that drive company performance, focusing on location process improvement and compliance.
Major Responsibilities
- Leads the development of policies and procedures that improve customer service while driving efficiency
- Plans and oversees location operational reviews, ensuring locations are following company policies and procedures as well as federal, state and local regulations
- Develops and prioritizes location level training plans, coordinating efforts with HR Training Department when possible
- Reviews and, when necessary, reengineers location processes, with goals to enhance the customer experience, ensure safety and drive down costs
- Provides locations the tools they need to maximize customer service and financial performance
Minimum Education or Certifications Required
- Bachelor’s degree preferred, or equivalent experience.
Minimum Experience or Skills Required
- 5 to 10 years transportation experience, focusing on field operations
- Excellent customer service and interpersonal skills
- Proficient in Microsoft Office applications (e.g., Excel, Word)
- Strong analytical and reasoning skills
- Strong business background in financial, strategic, and organizational analysis
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
Other facts
About First Student
As the leading pupil transportation solutions provider for school districts in North America, First Student provides the best start and finish to every school day. Our teams complete five and a half million student journeys each day, moving more students than all U.S. airlines combined. We operate more than 44,500 vehicles in 41 U.S. states and 8 Canadian provinces/territories.
What makes First Student the right choice for your school district's needs?
Our partnerships:
We believe great transportation is always the result of close, trusted partnerships with the school districts we serve. Understanding that needs change sometimes throughout the school year, our goal is to remain responsive to your district's needs. We work closely with school districts to ensure the transportation solutions we provide represent a collective, forward-thinking response to the needs of your district and community.
Our engagement:
We believe education offers a child – and their family – the foundation needed to lead a productive and successful life. We support education by making sure children have a safe and reliable way to get to and from school each day. Students start and end their school days with us, and we recognize the opportunity we have to impact each student’s day in a positive manner.
Our people:
Our people are our advantage. With a team of highly-trained drivers and the industry’s strongest safety record, we’re able to leverage the best practices, technologies and processes needed to deliver quality, consistent service.
Visit http://www.firststudentinc.com for more information about how First Student is Caring for students, today, tomorrow, together.®
What you'll do
- The Manager of Performance and Integration develops and implements strategies to enhance company performance, focusing on process improvement and compliance. They lead the development of policies to improve customer service and efficiency while overseeing operational reviews.
Ready to join First Student?
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