About this role
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Customer Engagement Liaison (Part‑Time, Casual)
Location: Vancouver, BC
Position Overview
As part of the region’s Customer Success team, the Customer Engagement Liaison is responsible for supporting relationships with local school districts and community stakeholders to ensure consistent, reliable service delivery and positive customer experiences.
This part‑time, casual role works closely with Operations leadership to support customer communications, community outreach, and engagement initiatives. The Customer Engagement Liaison serves as a key point of contact for customer inquiries, concerns, and service requests.
Key Responsibilities
- Act as a customer and district liaison, responding to service inquiries, concerns, and requests in a timely and professional manner
- Capture, track, and follow up on customer feedback and issues, identifying opportunities to improve service quality
- Support Operations teams with start‑ups, service changes, and ongoing communication needs
- Build and maintain relationships with school administrators, district personnel, and key community stakeholders
- Attend and participate in school or community meetings and events as required
- Assist with customer and community engagement initiatives, including outreach activities and special events
- Support the preparation of presentations, communications, and reports as needed
- Collaborate with internal teams (Operations, Marketing, Business Development) to support engagement efforts
- Other duties as assigned
Qualifications
- Bachelor’s degree in Communications, Marketing, Business, Journalism, or a related field, or equivalent experience
- 3–5+ years of experience in customer engagement, communications, stakeholder relations, or a similar role
- Strong written and verbal communication skills
- Strong organizational and time‑management skills, with the ability to prioritize independently
- Proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Strong interpersonal skills and a customer‑focused mindset
- Ability to work independently and adapt to changing priorities
- Availability to work flexible hours, including occasional evenings or events
- Local travel within the Vancouver / Lower Mainland area may be required
Why Join Us
- Competitive benefits program
- Paid training and professional development, including defensive‑driving and safety training
- Paid holidays and time off
- Job stability and long‑term career opportunities
- Supportive and inclusive workplace culture,
Apply now !
Other facts
About First Student
As the leading pupil transportation solutions provider for school districts in North America, First Student provides the best start and finish to every school day. Our teams complete five and a half million student journeys each day, moving more students than all U.S. airlines combined. We operate more than 44,500 vehicles in 41 U.S. states and 8 Canadian provinces/territories.
What makes First Student the right choice for your school district's needs?
Our partnerships:
We believe great transportation is always the result of close, trusted partnerships with the school districts we serve. Understanding that needs change sometimes throughout the school year, our goal is to remain responsive to your district's needs. We work closely with school districts to ensure the transportation solutions we provide represent a collective, forward-thinking response to the needs of your district and community.
Our engagement:
We believe education offers a child – and their family – the foundation needed to lead a productive and successful life. We support education by making sure children have a safe and reliable way to get to and from school each day. Students start and end their school days with us, and we recognize the opportunity we have to impact each student’s day in a positive manner.
Our people:
Our people are our advantage. With a team of highly-trained drivers and the industry’s strongest safety record, we’re able to leverage the best practices, technologies and processes needed to deliver quality, consistent service.
Visit http://www.firststudentinc.com for more information about how First Student is Caring for students, today, tomorrow, together.®
What you'll do
- The Customer Engagement Liaison acts as a liaison for customers and school districts, responding to inquiries and concerns while supporting service delivery. They also assist with community engagement initiatives and collaborate with internal teams.
Ready to join First Student?
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