At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description:

Location: Sioux Falls, SD
Job Status: Full-Time
Company: PREMIER Bankcard ​

About the Role
Support and enhance Information Technology Infrastructure Library (ITIL) aligned service management processes with a focus on operational excellence and process maturity. Responsible for managing incident, problem, change, and request workflows in ITSM Solutions, analyzing service performance, and contributing to process improvements. Works closely with IT teams and business stakeholders to ensure consistent service delivery and alignment with organizational goals.

Job Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Coordinate and validate change enablement requests and risk assessments.

• Lead root cause analysis for recurring issues under problem management.

• Configure workflows and maintain Configuration Management Database (CMDB) accuracy in ITSM tools.

• Act as Incident Manager during critical outages.

• Develop and organize User Acceptance Testing (UAT) sessions and consolidate feedback for development teams.

• Manage procurement, deployment, and retirement of IT assets.

• Analyze event patterns and implement proactive measures.

• Oversee mobile device inventory and carrier coordination.

• Track project deliverables and ensure stakeholder communication.

Skills and Qualifications

• Demonstrates exceptional verbal and written communication skills, ensuring clarity and professionalism in all interactions.

• Maintains concentration and works independently with minimal supervision, managing tasks efficiently and reliably.

• Ability to collaborate across teams.

• Applies analytical thinking and a keen eye for detail to troubleshoot issues and deliver accurate solutions.

• Strong understanding of ITIL framework and service management principles.

• Bachelor’s degree in information technology (IT) or related field preferred and 3-5 years of experience in IT Service Management or IT.

• 1-2 years of experience with data analysis and reporting tools (e.g., Power BI, Excel, SQL) preferred.

• Exposure with Agile or DevOps environments.

• Working knowledge of ITIL framework and ITSM platforms.

• Required ITIL Foundation or Intermediate certificate.

Competitive Benefits Package 

• Full medical benefits when working 20+ hours per week
• Traditional and High-Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture 

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more