About this role
At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Location: Sioux Falls, SD
Shift: Monday - Friday ranging from 8:00am - 9:00am and ending between 5:00pm and 6:00pm. Rotating Saturdays 9:00am - 12:00pm
Job Schedule: Full-Time
Company: First PREMIER Bank
About the Role
This role provides customer support to bank customers through telephone, email and messaging and delivers best-in-class customer support as the primary point of contact for inbound customer issues/inquiries.
Job Duties and Responsibilities
- Interacting with customers in a professional manner
- Provide best-in-class customer support for online and offline banking
Skills and Qualifications
- Exhibit a high level of personal ownership
- Can resolve customer issues and help deepen the customer relationship with First PREMIER Bank
- Possess mastery of the English language with exceptional verbal and written communication skills
- Ability to work accountably and focus independently, while still working as part of a team
- Strong critical thinking abilities, attention to detail, analytical and problem-solving skills
- Education and/or minimum of 1 year of experience in banking and/or customer relations required
Competitive Benefits Package
- Full medical benefits when working 20+ hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
Other facts
About FIRST PREMIER BANK
First PREMIER Bank and PREMIER Bankcard are considered one of the strongest financial organizations in the nation. We’ve achieved our success by embodying the views and values of The PREMIER Way. Our customers are the number one reason we exist. Our employees are our most valuable resource, and serving others is our foundational core. We are an American Banker Magazine’s “Best Banks to Work For”, one of the top 15 issuers of Mastercard® credit cards and believe in always doing what’s right for our employees, customers and communities. We support 700 non-profits and events in the communities we serve. Our employees volunteer an average of 33,000 hours annually. Member FDIC. Equal Housing Lender. AA/EOE.
What you'll do
- This role provides customer support to bank customers through telephone, email, and messaging. The associate is the primary point of contact for inbound customer issues and inquiries.
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