Title:                Officer, Loan Operations

Department:   Loan Operations

Reports to:     Vice President and Manager, Loan Operations

Summary:

The position of Officer, Loan Operations, - is responsible for performing routine and intermediate duties related to retail, commercial, and real estate- applications; generating loan documentation for all types of loans; processing retail, commercial, - and real estate loan payments and advances on lines of credit; maintains appropriate files and records; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. The position of Officer, Loan Operations, - ensures schedules and deadlines are met, coordinating with other departments as needed, and also is required to be fully knowledgeable and skilled in all areas of servicing loans, provide leadership, training, and support to less experienced loan operations specialists and other staff members.  

Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

 Primary Responsibilities and Duties:

(The summary of duties and responsibilities listed above represent the job requirements but are not meant to be all‐inclusive or prevent other duties from being assigned as necessary.)

Essential Functions:

• Order credit verifications and third-party services as required by regulation and bank policy (i.e., title, flood, UCC, Secretary of State, Real Estate Valuations, etc.).
• Verify requests for loan documentation and supporting documents for accuracy, completeness, and proper approval.
• Prepare and compile loan documentation (including but not limited to Promissory Notes, Security/Pledge Agreements, Mortgages, and other supporting collateral documentation) for a variety of loan types (i.e., consumer, commercial, real estate, construction, Ag, SBA, etc.), ensuring that all documentation is prepared accurately and in compliance with all applicable federal, state, and local laws, as well as Bank policies and procedures.
• File collateral documentation to perfect the Bank’s lien, including Mortgages, Deeds of Trust, UCC’s and Title Applications. Board all loans and leases, apply payments, process advances, and maintain accounts on the Bank’s core system.
• Possess the knowledge to perform all Loan Accounting functions in the absence of that staff member.
• Check the accuracy of all work completed the previous day, including loans booked, payments applied, and maintenance performed.
• Audit collateral files to guarantee the accuracy and perfection of the existing documents (i.e., Resolution signers, Promissory Note terms and conditions, liens filed on recordable collateral documents, etc.).
• Communicate with lenders and administrative assistants regarding any loan-related inquiries.
• Scan and maintain electronic credit and other files for documentation and compliance, including scanning and quality control duties.
• Research information from credit files and loan history when required.
• Assist customers and loan officers by responding to routine inquiries about account balances, loan balances, payoff requests, and service requests.
• Provide effective customer service and assist in resolving problems within given authority.
• Assist Loan Officers and Assistants with the clearing of exceptions.
• Responsible for thoroughly training new loan operations staff on doc prep for all loan types.
• Provides leadership to Loan Operations Specialists in document preparation and the essential functions surrounding that role by sharing knowledge and expertise.
• May assist with external and internal compliance examinations, including gathering requested information and reports.
• Balance various GL accounts and internal checking accounts.
• Maintain current knowledge of loan processing policies and procedures.
• Responsible for understanding the requirements, complying with regulations, and ensuring accuracy in reporting 1071 Small Business Lending Data Collection. 
• Prepare Bank issued Letters of Credit, together with supporting documentation.
• Maintain Bank issued Letters of Credit records, and generate invoicing.
• Prepare lease documentation on both sold leases and in-house leases.
• Process loan maintenance requests.
• Board completed loans, leases, and Letters of Credit on the Bank’s core system.
• Process automatic payment setup, modifications, and deletion.
• Process cash management setup, modification, and deletion per loan sweep contracts.
• Print loan/lease coupon books as necessary.
• Close out paid loans and prepare and file collateral releases when instructed (i.e., UCC, vehicle liens, and mortgage).
• Prepare the daily loan report and distribute it to the appropriate personnel.
• Review filed UCCs for maturing filings. Prepare and file continuations as necessary.
• Work with insurance policies and related reports; contact agents; work closely with loan officers and customers to ensure proper insurance is received and maintained.
• Monitor collateral tickler system to ensure proper receipt of UCC, Mortgages, Title Policy filings, and other documentation.
• Print, sort, distribute and mail daily and monthly loan reports, notices, and statements to applicable departments or customers.
• Perform supervisory duties of Loan Operations staff within given authority in the absence of the VP and Manager of Loan Operations.
• Manage and complete special projects that may come up from time to time as assigned.
• Treat people with respect; keep commitments; Inspire the trust of others; work ethically and with integrity; uphold organizational values.
• Other duties as assigned.

 Position Requirements:

• Adhere to First National Bank’s Shared Core Values and policies and procedures
• Must recognize the necessity for strict customer confidentiality
• Patient, positive attitude, attention to detail, good organizational and problem-solving skills
• Maintain regular, predictable attendance
• Comfortable with standard technology, Microsoft Office, and possess Excellent phone skills
• Ability to work as a team