About this role
PLEASE NOTE: There are no remote capabilities for this position at this time. Ideal candidate must live within commuting distance of Knoxville, Tennessee.
First Citizens Bank has an incredible opportunity for a Sales Support Specialist (Commercial Lending Assistant). We are hiring banking professionals who have had proven success in their past careers, are self-motivated, and possess strong relationship building skills. This role is an integral part of our team, partnering with Commercial and/or Business Banking groups in the sales, servicing and management of clients and loan portfolios.
Responsibilities
- Ongoing Sales Support: Provide ongoing sales support to Lenders, including identifying sales and cross sell opportunities, coordinating materials for presentations, setting up sales calls, maintaining prospect lists, and making joint calls as needed.
- Documentation Support: Originates, processes, and ensures accuracy of loan documentation for closings. This includes entering financial information into the loan system and ensuring that all necessary documentation is included in the loan package prior to closing.
- Ongoing Credit Servicing Support: Resolving documentation exception issues, maintaining service levels, updating financial statements, and preparing files for all portfolio reviews. Run reports to track maturing lines/loans and service levels.
- Monitoring of Past Due Credits: Communicate, report, and follow up on portfolio past dues to ensure they remain current, while maintaining customer contact.
- Ongoing Customer Service/Office Support: Coordinates opening of deposit and other banking services with branch partners. Handles customer requests for information and problem resolution.
Qualifications
- Basic Requirements:
- High School Diploma or GED with 4+ years of experience in sales or lending support OR
- Bachelor’s Degree with experience in sales or lending support
- Additional Requirements:
- Must have 2+ years of experience with Construction Lending
- Strong working knowledge of the loan documentation and loan closing processes
- Experience with:
- Vehicle titles
- Life insurance
- Deeds of trust
- UCC filings
- 4+ years of Loan Servicing and Documentation Preparation experience
- Preferred Skills:
- Commercial Real Estate
- Prior experience as a Bank Teller or Universal Banker
- Proficient in Microsoft Office Suite
- Highly organized
- Strong ability to multitask
- Professional written and verbal communication skills
PLEASE NOTE: There are no remote capabilities for this position at this time. Ideal candidate must live within commuting distance of Knoxville, Tennessee.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #LI-KL1
Other facts
About First Citizens Bank
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender.
Social Media Terms of Use: https://www.firstcitizens.com/socialterms
What you'll do
- The Sales Support Specialist provides ongoing sales support to lenders and manages loan documentation for closings. They also handle customer service requests and monitor past due credits to maintain portfolio health.
Ready to join First Citizens Bank?
Take the next step in your career journey