This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

This role supports the design, development and delivery of digital solutions that advance the commercial lending product vision and strategy. The Product Manager II partners closely with other Product Managers, Technology, and Digital teams to translate business and user needs into actionable requirements. The role provides feedback to influence product priorities and manages the product backlog to ensure the timely delivery of high-quality, high-impact features on the nCino loan origination platform and other integrated systems.

The Product Manager II must demonstrate a strong understanding of the commercial lending lifecycle, data workflows, and regulatory requirements while balancing business, technology, and compliance needs. This role operates in a globally distributed product environment and requires flexibility to collaborate effectively across multiple time zones.

Product Execution and Development -

• Contribute to the design and delivery of product features and/or program management routines.
• Document requirements, processes, controls, risks, and business objectives with support from senior PMs.
• Demonstrate end-to-end thinking and awareness of upstream/downstream impacts.
• Manage and prioritize backlog, maintain roadmap, and communicate status and risks across the enterprise.
• Support goals definition in a clear, actionable format and lead technical teams through execution using Agile practices. Experience with nCino is required.

Cross-functional Collaboration -

• Partner with engineering, design, risk, compliance, and credit teams to ensure alignment between product strategy and business needs.
• Foster strong relationships to ensure smooth delivery.
• Collaborate effectively across time zones and functional teams to maintain momentum and alignment.

Customer Requirements Gathering -

• Engage users and stakeholders to identify and prioritize product features and improvements.
• Conduct user research, journey mapping, and workflow analysis to clarify problem statements and define solution requirements.
• Draft user stories and acceptance criteria aligned to business goals.

Regulatory compliance - 

• Develop a foundational understanding of commercial banking regulations and internal compliance standards.
• Ensure compliance requirements are considered throughout the product lifecycle and documented accordingly.

Program Management and Product Roadmap -

• Contribute to the development and maintenance of product roadmaps.
• Support program management routines including backlog refinement, sprint planning, and post-release validation.
• Help define and track success metrics to evaluate product outcomes and business impact.

Bachelor's Degree and 1 years of experience in commercial lending OR High School Diploma or GED and 5 years of experience in commercial lending.

Preferred Skill(s): Agile methodologies , Change management , Financial analysis , Jira/Confluence/Office suite - Intermediate, Project delivery , Root cause analysis , Stakeholder management , Technical writing - Write user stories, epics, features, etc.

The base pay for this position is generally between $95,000.000 and $111,000.00 Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.