About this role
The Business Planning and Support Consultant serves as the first-line Business Owner for supporting execution of First Citizen’s Risk Management requirements within Shared Services, with end-to-end accountability across risk identification, controls, and monitoring. The role ensures audit readiness, regulatory compliance, and continuous risk improvement while enabling Shared Services teams to operate efficiently and at scale.
This position can be located remotely in North Carolina or Arizona.
Responsibilities
First-Line Operational Risk Ownership
- Serve as the first-line Business Owner for operational risk within Shared Services, with end-to-end accountability across:
- Business processes
- Procedures
- Controls
- Monitoring
- Lead RCSA coordination for the business, in partnership with Risk teams, including risk identification, control assessment, issue documentation and partner alignment
- Own and maintain the Operational Risk Dashboard, translating findings into prioritized action plans to close gaps
- Own and execute QA/QCs, including error remediation and root-cause analysis
- Oversee Data Loss Prevention (DLP) monitoring and coordinate protection actions
Audit Enablement, Testing, and Issue Management
- Act as the primary liaison for internal audits, risk reviews, and control testing
- Provide timely, accurate evidence to Risk, Audit, and Regulatory partners
- Design, execute, and track Issue Corrective Action Plans through resolution
Program Ownership
- Serve as the Business Owner for assigned Enterprise Risk Programs (ex. Business Continuity Plan Owner), ensuring ongoing readiness and compliance
- Represent Shared Services in the General Bank Regulatory Change Review forum
- Partner with BSA/AML teams to support investigations and risk assessments
Qualifications
Bachelor's Degree and 6 years of experience in Project Planning, and Financial Services industry OR High School Diploma or GED and 10 years of experience in Project Planning, and Financial Services industry
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Other facts
About First Citizens Bank
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender.
Social Media Terms of Use: https://www.firstcitizens.com/socialterms
What you'll do
- The Business Planning and Support Consultant is responsible for operational risk ownership within Shared Services, ensuring compliance and audit readiness. This includes leading risk assessments, maintaining risk dashboards, and overseeing data protection actions.
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