FB
Personal Banker - Webster Groves
full-time•Webster Groves
About this role
About this Role
In this role, you will create and deliver a positive customer experience while conducting financial transactions. You must have a positive attitude, be a team player, and actively listen to clients' financial needs to refer them to the appropriate bank product or representative. Additionally, you must adapt well to the changing workplace environment, handle customer service complaints, maintain the security of customer information, prioritize items of significance, and manage your assigned cash drawer responsibly.
In this Role You Will
- Client Experience: Deliver a unique client experience aimed at improving client financial well-being and creating loyalty while increasing share of wallet. Process a variety of client interactions, educate clients on alternatives available for their financial interactions, and identify banking opportunities during client interactions, referring as appropriate.
- Referrals: Identify opportunities through meaningful conversations with clients and make appropriate referrals to branch staff or other partners.
- Lobby Engagement: Perform lobby engagement activities to connect with clients and position First Bank products to meet their needs. Educate clients on options for managing financial transactions by leveraging technology, tools, and resources.
- Product and Procedural Knowledge: Apply product and procedural knowledge to address client requests.
- Operational Compliance: Adhere to all policies and procedures, demonstrate sound judgment within established limits, and ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
- Other Duties: Perform other duties as assigned.
Qualifications, Competencies and Skills
What you'll do
- The Personal Banker will create a positive customer experience while conducting financial transactions and referring clients to appropriate bank products. Responsibilities include engaging with clients, processing transactions accurately, and adhering to operational compliance.
About First Bank
Founded in 1910, First Bank has been dedicated to serving our clients and local communities since day one. We’ve been around for over 100 years and know the value of providing superior products, delivering quality service, and ensuring our clients have a consistent, personalized experience with us.
Our history is full of successes, commitment, and first-hand experience that have helped shape what we stand for and who we are as a partner, financial services provider, and an employer. Every day we make decisions guided by our vision of successfully helping family-owned businesses, their families, and employees thrive through the generations.
Our people are our biggest asset. They make us who we are, and we value the diverse, unique perspective of each of our employees. We welcome those who share our values of people, teamwork, courage, integrity, passion, purpose, and responsibility. First Bank is a community of people who value partnerships, meaningful connections, who genuinely care, and will welcome you to the First Bank family.
We put our people first because when our people are at their best, our clients get the best.
Member FDIC. Equal Housing Lender.
First Bank does not use LinkedIn as a client service tool and users should refrain from posting personal information. Please contact the First Bank Service Center for client service needs.
Privacy policy: https://www.first.bank/About/Disclosures/Privacy-Statement
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Frequently Asked Questions
What does a Personal Banker - Webster Groves do at First Bank?
As a Personal Banker - Webster Groves at First Bank, you will: the Personal Banker will create a positive customer experience while conducting financial transactions and referring clients to appropriate bank products. Responsibilities include engaging with clients, processing transactions accurately, and adhering to operational compliance..
Is the Personal Banker - Webster Groves position at First Bank remote?
The Personal Banker - Webster Groves position at First Bank is based in Webster Groves, Missouri, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Personal Banker - Webster Groves position at First Bank?
You can apply for the Personal Banker - Webster Groves position at First Bankdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.