Who We Are

For over 25 years, Pango Group has been one of California's leading independent escrow resources, and much of that is accredited to building a people-first culture. We’re firm believers that when a company holds true to its mission, vision, and values and invests in its people, the sky's the limit when it comes to creating amazing partnerships, happy clients, and a fulfilled team of employees. Our partnership with First American brought together two people-first companies, and that’s been an integral part of our mutual success, including being named one of the Los Angeles Best Places to Work for the eight consecutive years and Fortune 100 Best Companies to Work For list for ten consecutive years. We hire hungry, humble, and smart individuals (that’s why you’re here!) and believe the inclusion of everyone is very important. This is true throughout all of our brands and offices, which has led us to be included in more than 50 regional best places to work.

What We Do

Enable you to provide best in class service and support to your clients by leveraging industry leading technology and the strongest escrow and underwriter partners in the business. We are transforming the residential real estate experience one closing at a time.

We are looking to add a Relief Escrow Officer to our growing team. 

In this role you will work in a dynamic, fast-paced setting focused on customer service and closing deals. This role requires exceptional decision-making skills, strong communication skills and the ability to multi-task as part of a team.

The Escrow Officer is responsible for handling real estate transactions by establishing new escrow accounts, managing funds, processing documents for closings, and completing settlements in accordance with established policies and procedures. This position plays a key role in making the dream of home ownership a reality.  

What You’ll Do: 

• Complete real estate escrow transactions by determining requirements 

• Act as a neutral liaison between file parties, adhere to company policy, and monitor and mitigate risk to the company 

• Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract and our company policy 

• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction 

• Examine property titles, mortgages, and trust deed documents 

• Prepare legal documents for the closure of the sale 

• Complete closing by recording and filing documents, preparing, and distributing final closing statements and title 

What You’ll Bring:  

• 2-4 years of escrow-related experience 

• Experience directly handling escrow transactions as an escrow assistant preferable 

• Openness to new technology and proprietary programs; adjusts easily to new workflow 

• Passion for helping customers while maintaining a professional and positive attitude 

• Excellent verbal and written communication with both our internal team and external customers; comfortable using various types of communication to meet customer needs 

• Problem solver with strong organizational skills, is detail oriented, and knows how to navigate internal and external resources to resolve issues 

• Thrives in contributing to a team working together to deliver beyond customer expectations  

• Comfortable guiding and supporting future talent learning the business 

• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies  

• Valid Licensing/Certification as required by applicable state 

• High school diploma or equivalent 

Pay Range: $29.30 - $39.07 Hourly

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.