About this role
Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We Do
At First American, we recognize that our true worth is our people. We are committed to creating a collaborative and inclusive environment where our employees can grow while making a meaningful impact.We are seeking an Escrow Assistant – Centralized Support to join our growing team. In this role, you will provide centralized administrative and customer support to Escrow teams across the organization. Working in a dynamic, fast-paced environment, this position plays a key role in supporting escrow operations and helping make the dream of homeownership a reality.
Greater Phoenix Arizona Valley and Dallas-Fort Worth/ San Antonio options for in-office work 3 x week/remote 2 days
Key Responsibilities
Provide centralized support to Escrow teams, customers, and internal partners
Assist with high-volume administrative and clerical tasks across multiple files
Prepare, review, and process escrow-related documentation
Respond to customer and internal inquiries via phone, email, and system workflows
Maintain accurate records while ensuring compliance with company policies and procedures
Support time-sensitive transactions in a deadline-driven environment
Qualifications
Strong organizational, communication, and time-management skills
Ability to work efficiently in a centralized, high-volume support model
Customer-focused mindset with strong attention to detail
Comfortable navigating multiple systems and priorities simultaneously
Ability to work independently while collaborating with a distributed team
Work Schedule & Location
This is a hybrid position, requiring:
Three (3) days per week in office
Two (2) days per week remote
In-office locations available:
Greater Phoenix Valley, Arizona
Dallas–Fort Worth or San Antonio, Texas
At First American, you’ll be part of a centralized support team that is essential to operational success while contributing directly to the homeownership journey for our customers.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Other facts
About First American
First American Financial Corporation is a premier provider of title, settlement and risk solutions for real estate transactions. With its combination of financial strength and stability built over more than 130 years, innovative proprietary technologies, and unmatched data assets, the company is leading the digital transformation of its industry. First American also provides data products to the title industry and other third parties; valuation products and services; mortgage subservicing; home warranty products; banking, trust and wealth management services; and other related products and services. First American serves home buyers and sellers, real estate professionals, loan originators and servicers, commercial property professionals, homebuilders and others involved in residential and commercial property transactions with products and services specific to their needs. With total revenue of $9.2 billion in 2021, the company offers its products and services directly and through its agents throughout the United States and abroad.
What you'll do
- The Escrow Assistant will provide centralized administrative and customer support to Escrow teams across the organization. This role is essential in supporting escrow operations and facilitating homeownership transactions.
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