About this role
The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator Compliance standards. S/he is expected to support the unit in
Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
To minimize operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
Performing monthly reconciliations and follow-ups on outstanding.
Undertaking all daily-processing activities related to a particular product or sub function in Payment Center.
To assist departments by providing appropriate delivery and support functions.
To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.
To participate actively in the various initiatives within section / unit / and the Bank as and when required.
To engage on any other activity, falling within pretext of a Processor.
- Providing periodical reports and management information for effective decision making. Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
- Maintaining the highest level of internal and external customer satisfaction standards
Other facts
About First Abu Dhabi Bank
FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the bank’s promise to support its stakeholders’ goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.
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What you'll do
- The Senior Officer is responsible for processing operations within a specific product area, ensuring quality and timeliness while minimizing operational risks. This includes compliance with policies, performing reconciliations, and maintaining records.
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