End User Computing Analyst
OTHER•Pittsburgh
About this role
Job DetailsJob Location: Pittsburgh - Pittsburgh, PAEducation Level: 2 Year DegreeTravel Percentage: NoneUnder direct supervision, provides customer service and technical support to end user's computing devices by identifying and resolving software and hardware problems with user's computers, within established/defined guidelines and procedures.
Job Responsibilities:
Assist the PC Support team in supporting 2,000+ desktops/laptops, VDI equipment, cell phones, and related peripherals to ensure they comply to hardware, software, security, and operating system standards.
Receive PC equipment, unbox, inventory and update configuration management database as required.
Image PCs using Microsoft System Center Configuration Manager.
Deploy PCs and cell phones to new hires and current employees during PC Refresh initiatives.
Support projects assigned to PC Support.
Provide technical support to users of the company’s personal computers and cell phones either by telephone, on-site, or virtual support.
Performs hardware diagnostics and coordinate repairs with Microsoft, HP, Dell, and other vendors as needed.
Resolve known issues based on existing documentation and system knowledgebase.
Ensure issues are tracked and maintain communications by providing updates, status, and completion information to the end user. Close Incidents and Service Requests through ticket management system when complete.
Assist in maintaining an accurate hardware inventory.
Assist with keeping equipment storeroom organized.
Ability to work safely and efficiently.
Strong Communication skills.
Ability to work well with people.
Impeccable time management skills.
Excellent organizational skills.
High level customer service skills.
Education/Experience Requirements:
Roles at this level are often filled by recent university / college graduates or individuals with 1-2 years of PC Support or Field Service experience.
Experience not required but preferred:
Windows 11 and Microsoft Office software
Imaging desktops and laptops using SCCM
Qualifications
What you'll do
- Assist the PC Support team in managing over 2,000 desktops and laptops, providing technical support for hardware and software issues. Ensure compliance with established standards and maintain communication with end users regarding issue resolution.
About Fire Fighter Sales & Service Co.
Fire Fighter Sales & Service Co. is a locally owned and WBE Certified company. The leading provider of fire protection equipment, design, installation and prevention services to commercial, industrial, institutional, government and residential customers in Pennsylvania, Ohio and West Virginia.
Fire Fighter Sales & Service Co. offerings:
Fire Alarm and Detection Systems * Clean Agent Fire Suppression * Industrial Fire Suppression * Portable Fire Extinguishers * Vehicle Systems * Sprinkler Systems * Emergency & Exit Lighting * Restaurant Hood Suppression Systems * Fire Hose * Cabinets * Monitoring * Area of Rescue Systems * First Aid * Air Sampling Systems * Foam Systems * Voice Evacuation & Mass Notification * Paint Spray Booth Suppression Systems * Marine Systems * Smoke and CO Detectors * Engineering Services * 24/7/365 Emergency Services * Certified Inspections & Training * Intrusion Detection * CCTV & IP Video * Access Control * Building Automation Control * Bi-Directional Amplification
All Lines Technology (DBA of Fire Fighter Sales & Service Co.) offerings:
IT Critical Services Assessments * Network Architecture & Design * Network Trouble Shooting * Storage Area Networks Solutions * Imaged Hardware * Managed Network Solutions * Network Security Solutions * IP Telephony * Power Management Solutions * Network Configuration * Virtualization * Cloud Computing * Cabling & Wireless * PC Deployment * Custom Managed IT Services * Disaster Recovery, Backup Strategies & Implementation
www.allinestech.com
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Frequently Asked Questions
What does a End User Computing Analyst do at Fire Fighter Sales & Service Co.?
As a End User Computing Analyst at Fire Fighter Sales & Service Co., you will: assist the PC Support team in managing over 2,000 desktops and laptops, providing technical support for hardware and software issues. Ensure compliance with established standards and maintain communication with end users regarding issue resolution..
Is the End User Computing Analyst position at Fire Fighter Sales & Service Co. remote?
The End User Computing Analyst position at Fire Fighter Sales & Service Co. is based in Pittsburgh, Pennsylvania, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the End User Computing Analyst position at Fire Fighter Sales & Service Co.?
You can apply for the End User Computing Analyst position at Fire Fighter Sales & Service Co.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.