Technical Support Engineer
full-time•Herzliya
About this role
Finonex is looking for a talented Support Engineer to join our Customer Experience team.
You’ll partner with internal teams and external stakeholders to troubleshoot technical issues, enhance documentation, and deliver outstanding support for our trading platforms and internal systems.
Within our B2B2C model, you’ll collaborate directly with brokers’ stack holders to support trading end clients, ensuring both our partners and their clients enjoy a seamless, high-quality experience.
This is a hands-on, technical support role in a fast-paced environment – perfect for someone who thrives on solving complex challenges, improving internal tools, and working across multiple departments.
On this role you will
- Troubleshoot and resolve complex technical issues across our products
- Research, analyze, and escalate issues as needed
- Provide top-quality support to B2B clients and internal users
- Follow standard procedures for proper escalation of unresolved issues and other customer’s needs to the appropriate internal teams
- Build and maintain strong customer relationships
- Contribute to documentation and internal knowledge base articles
- Stay up to date with company products and tools to support requests in the best possible way
Requirements
Proven experience in B2B technical support, or equivalent military tech experience
Ability to work Monday to Friday and to be part of an on-call rotation (off-hours/weekends)
Experience with ticketing and project management systems (Jira, Azure DevOps - advantage)
Experience with CRM platforms (Microsoft Dynamics 365 - advantage)
Deep understanding in troubleshooting system logs (ElasticSearch, Coralogix, Grafana - advantage)
familiarity with SQL queries & database structures (MySQL, MongoDB)
Experience with Windows environments (Active directory, Command-line)
Passion for troubleshooting, ability to come up with outside-of-the-box solutions for uncommon issues
Can work independently and under pressure
Ability to prioritize tasks in a fast-moving environment
A strong team player who helps others navigate challenging technical problems
Fluent English (both written and spoken)
Will be nice that you have
- Scripting knowledge & experience (Powershell, Python)
- familiarity with Cloud environments (AWS)
- familiarity with API methodologies (Auth methods, JSONs)
- Bachelor of Sciences in Computer Science
Position Summary
nullWhat you'll do
- The Technical Support Engineer will troubleshoot and resolve complex technical issues across Finonex's products while providing top-quality support to B2B clients and internal users. They will also contribute to documentation and maintain strong customer relationships.
About Finonex
Finonex is a global software company that develops and successfully operates a leading online trading platform.
Our mission is to develop an innovative and advanced financial online technology platform.
We build a place of creative and productive minds, follow by collaboration and excellence.
Our platforms empower people all around the globe to follow their success anytime, anywhere.
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Frequently Asked Questions
What does a Technical Support Engineer do at Finonex?
As a Technical Support Engineer at Finonex, you will: the Technical Support Engineer will troubleshoot and resolve complex technical issues across Finonex's products while providing top-quality support to B2B clients and internal users. They will also contribute to documentation and maintain strong customer relationships..
Is the Technical Support Engineer position at Finonex remote?
The Technical Support Engineer position at Finonex is based in Herzliya, Tel-Aviv District, Israel. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technical Support Engineer position at Finonex?
You can apply for the Technical Support Engineer position at Finonexdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.