About this role
Company:
Finning CanadaNumber of Openings:
2Worker Type:
PermanentPosition Overview:
Finning Canada is hiring two permanent Technical Service Representatives - Expanded Mining Products (EMP) to support our Service Operations Team. In this role, you will be responsible for maintaining strong customer relationships and providing technical support for shovel and drill machines across mining operations. You will ensure that equipment operation and maintenance meet Caterpillar OEM standards and specifications, while proactively helping customers improve performance and reliability. Key duties include scheduling customer visits, resolving customer concerns, and anticipating future customer requirements to deliver best‑in‑class service and support.The role may be based in BC and/or AB.
What we can offer you:
· Great people and place to work with a hybrid work opportunity
· Career advancement and training opportunities
· Pension and employee stock purchase plans with company contributions
· Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
· For this position, the expected base salary range is between $105,000 and $125,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and the candidate's experience, qualifications and fit for the role.
Job Description:
Major Job Functions:
· Responsible for scheduling customer visits, setting agendas and writing monthly reports on customer update
· Liaison with Finning Parts Department to have the necessary parts delivered to the Mining customer site
· Minimize downtime and maintain production requirements as scheduled
· Send technical analysis to the customers, and provide the customer with recommended service options
· Based on the technical audit of the machine and analysis report, the TSR will make recommendations to the customer on what components will need to be changed
· Must develop and maintain open lines of communication with all supportive departments
Experience:
· Seasoned HET /Millwright or P. Engg with significant mechanical or high voltage electrical experience or with appropriate mining experience
· Minimum 5 years experience in a customer service role
· Shovel and Drills equipment knowledge
· Caterpillar equipment knowledge is considered an asset
· Strong communication skills including verbal and written
· Strong organizational and time management skills with high attention to detail
· Contribute positively to a quality team environment
· Strong problem-solving skills
· Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
· Ability to work well under pressure
· Self-starter and ability to work in a team environment as well as independently
Please NOTE:
Job is based out of the BC region or Edmonton
Must be able to work a 7x7 shift work rotation.
Company vehicle provided
Must be able to work from heights and work outside for extended amounts of time
Must be able to gain access to mine sites
Driver's Abstract: This offer is contingent on a satisfactory review of your driver's abstract which may be obtained at any local registry branch and the cost of this Driver's Abstract will be the candidates' responsibility.
You are required to maintain a valid Driver's License at all times and agree to provide an Annual Driver's Abstract. If at any time your Driver's License is revoked or restricted, you are required to inform the Company immediately.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Other facts
About Finning
OEM Remanufacturing is one of North America’s most advanced Engine and Powertrain component remanufacturing companies, serving the Mining, Construction, Forestry, Rail, Oil and Gas industries. From a 350,000 square foot facility in Edmonton, Alberta, OEM offers clients rapid repair turnaround, on time delivery, industry leading quality and reliability from a safe, contamination free operation.
What you'll do
- The Technical Service Representative will maintain strong customer relationships and provide technical support for shovel and drill machines in mining operations. Key duties include scheduling customer visits, resolving concerns, and ensuring equipment meets Caterpillar OEM standards.
Ready to join Finning?
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