Department: Financial Risk Management
Client‑Facing | Documentation‑Focused | Sales‑Aligned

Key Responsibilities

Client Engagement & Communication

• Serve as the primary point of contact throughout the onboarding lifecycle, delivering a polished, high‑touch client experience.
• Partner effectively with Sales, Derivatives Legal Counsel, Credit, Operations, KYC, and Compliance teams to facilitate seamless onboarding.
• Address documentation questions, resolve issues proactively, and keep clients informed and supported from start to finish.

Documentation & Regulatory Workflow Management

• Request, collect, review, and process all regulatory and derivatives documentation required to establish trading capabilities.
• Collaborate closely with Derivatives Legal Counsel on client‑specific negotiated items within ISDA Master Agreements, Schedules, FX Agreements, and related derivatives documentation, ensuring accuracy, alignment, and timely execution.
• Coordinate with KYC teams to verify Beneficial Ownership, entity classification, and tax documentation, ensuring all information aligns with regulatory standards and internal requirements.
• Maintain and update client profile and documentation data in approved systems with regulatory precision.
• Participate in documentation discussions and negotiation calls to enhance subject‑matter expertise.

Operational Excellence & Process Ownership

• Monitor onboarding metrics—including KRIs, SLAs, and KPIs—to ensure documentation quality, timely execution, and strong risk controls.
• Produce internal reporting for Risk, Compliance, Legal, Audit, and business partners as needed.
• Identify opportunities to streamline onboarding processes, enhance documentation workflows, and improve overall efficiency.
• Support documentation remediation, reconciliation, and quality‑control initiatives when required.

Leadership & Team Contribution

• Serve as a resource and escalation point for onboarding colleagues in the absence of the Onboarding & Documentation Manager.
• Assist with training and development of Documentation Analysts and contribute to continuous improvement across the team.
• Support updates to onboarding policies and procedures driven by regulatory, operational, or system changes.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 3+ years in capital markets, derivatives, legal documentation, compliance, or related disciplines.
• Exceptional written and verbal communication skills with strong client‑facing presence.
• Highly organized self‑starter with the ability to manage multiple priorities under tight deadlines.
• Advanced proficiency in Microsoft Office; familiarity with capital markets platforms preferred.
• Working knowledge of derivative products and related regulatory requirements is desirable.
• Strong analytical and problem‑solving skills with the ability to operate independently and exercise sound judgment.