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GENERAL FUNCTION:

The Franklin Street Partners Operations Specialist delivers quality day-to-day investment operations related responsibilities including cash movement, income transactions, bond trading, client reporting and investment reporting.  The Operations Specialist will liaise with numerous stakeholders, to ensure our clients receive timely, high-quality, and compliant documentation and service execution.

The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities may include:

Cashiering

• Process wires, check requests, EFT’s as requested on a daily basis.
• Enter all the details for client deposits via check or wire.
• Scan all paperwork related to each transaction and save it in the electronic document storage system.
• Prepare stock gift transactions and letters to clients to provide the details of the transactions
• Post income into our systems for held away assets.
• Special reporting for clients on an as needed basis.
• Manage the process for quarterly mailing of client statements.
• Support Front Desk coverage, as needed.
• Special projects, as needed.

New / Closing Account Activities

• Open/verify new accounts in APX
• Maintain transfer list to keep relationship managers up to date on account transfers
• Process incoming and outgoing account transfers
• Reconcile assets received vs. prior custodian statements
• Obtain cost basis prior to account acceptance and transfer
• Troubleshoot issues with transfers between custodians
• Monitor account closings & transfers
• Make all changes to APX with internal transfers

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• 3+ year's relevant experience
• High school diploma or equivalent. College degree preferred.
• Experience with Microsoft office products, such as Word, Excel, PowerPoint and Outlook
• Knowledge of Advent Portfolio Exchange (APX) preferred
• Acquired understanding of company policies, procedures, and operations
• Knowledge of the firms businesses and the related industry economics
• Ability to multi-task and work well under pressure
• Excellent customer service and problem resolution skills
• Ability to work efficiently with a low margin of error
• Excellent verbal and written communication skills
• Effective customer relations both internal and external

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.
• Extended viewing of CRT screen.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.