Job Description:

The Role

The Principal Business & System Process Analyst will lead the design, optimization, and automation of Fidelity’s business processes. You will partner with business, architecture, and delivery teams to assess current processes and supporting systems, identify inefficiencies and technical constraints, analyze system interactions and data flows, and design future-state workflows and system behaviors that leverage enterprise automation

The Expertise and Skills You Bring

• Business & System Process Analysis & Modeling (BPMN preferred)
• Workflow Redesign & Optimization
• Business Requirements Elicitation & Documentation
• End-to-End Journey Mapping & Service Blueprinting
• Data-Driven Process Insight & Performance Measurement
• Systems Analysis & Technical Requirements Evaluation
• Ability to understand system integrations, data flows, and dependencies
• Experience translating complex needs into actionable, technology-aligned designs

Key Responsibilities

• Lead enterprise and domain-level business process assessments to identify opportunities for modernization, simplification, and automation.
• Conduct structured requirements elicitation and develop detailed artifacts including business requirements, user stories, acceptance criteria, and process maps.
• Analyze current-state workflows, identify bottlenecks and failure modes, and design future-state processes leveraging enterprise technologies (RPA, BPM/workflow engines, case management platforms, API-driven architectures, etc.).
• Collaborate with engineering and operations teams to build business and technical sequence flows and end-to-end journey maps that reflect both user and system interactions.
• Develop business cases, benefit analyses, KPIs, and measurement frameworks to quantify value and track operational outcomes.
• Support delivery through UAT planning, scenario design, validation of implemented workflows, and continuous feedback loops with product and engineering teams. 

Preferred Qualifications

• Bachelor’s degree in Business, Information Systems, Engineering, or related discipline
• 3+ years of experience in business analysis, process design, continuous improvement, or product strategy/consulting.
• Demonstrated success leading cross-functional process transformation initiatives.
• Experience designing or delivering automation using RPA, BPM, low-code/no-code, or workflow orchestration technologies a strong plus.

The Team

You will be embedded within a cross-functional squad, serving as the primary process and analysis expert responsible for translating business needs into well-architected workflows and digital capabilities. You will collaborate closely across product, engineering, operations, architecture, and business stakeholders throughout the entire software development lifecycle to create frictionless, scalable digital experiences.

Certifications:

Category:

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.