What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

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Grade : 15

 "Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

To provide advice and guidance at regional/divisional level and effectively manage a team of professionals and/or subject matter experts. Responsibilities may include interfacing with Corporate level management.

What your main responsibilities are:

Responsibilities:

• Leads a team responsible
  • To measure & monitor key performance metrics for different global marketing teams – Product Marketing, digital and CE teams
  • To generate analytical insights, through the discovery of patterns and trends and aid data-driven strategy execution to advance brand & reputation, to differentiate thru digital, to grow small & medium segment, etc.
  • To analyse and research customer segment groups by extracting customer & transaction data and analysing profiles to determine market segment requirements and make recommendations
• Establish innovative strategies to understand and solve complex marketing problems: reach valuable data driven insights, design data & reporting processes to monitor key metrics for marketing measurement and intervention
• Focus on delivering value that creates a sustainable competitive marketing advantage for brand FedEx
• Utilize quantitative analytical skills with multiple sources of data to craft insights and create actionable next steps to meet or exceed performance goals. Generate product performance trends & insights critical to influence the portfolio/product strategy
• With data, identify, assess, and recommend actions to resolve barriers to success of key marketing programs and help improve customer experience
• Develop and lead a high performing global marketing analytics team and coach and mentor team members to perform at high levels of effectiveness & efficiency in meeting the data, analytics & insights needs of the marketing teams
• Guide team members to create compelling and dynamic BI visualizations that are intuitive and responsive for end users
• Guide team members to use the appropriate internal and external data as relevant and applicable across different customer & marketing analytics projects
• Collaborate & partner with global marketing stakeholders to learn about business challenges, understand data analytics, reporting, measurement & insights needs and identify opportunities to help accelerate information-to-action at scale
• Develop a prioritized roadmap of analytical projects and KPI performance measurement needs in consultation with global marketing stakeholders and provide leadership to the team on the execution to achieve project goals, milestones, and key measurements of success
• Provide guidance in identifying and defining data needs & requirements and technical oversight for integrating new marketing technologies or new initiatives to capture necessary data for measurement, tracking & analysis
• Communicate with all levels of management, facilitate meetings, and build effective working relationships across various business & technical/IT stakeholders
• Perform in a fast-paced environment with competing priorities and tight deadlines

What we are looking for :

Skills required:

• 10+ years of experience in marketing and/or customer analytics insights & recommendations
• 4+ years of experience managing a team and guiding them through project planning, data analysis, visualization, story boarding and measurement & tracking KPIs for success
• Technical skills and expertise is tools like SAS, SQL, Python, Power BI
• Business acumen, commercial focus and curiosity to keep abreast of market/industry/competition/customers
• Subject matter expertise in data processing & transformation, data analytics & reporting, business intelligence & visualization and story boarding of insights & recommendations in easy to consume formats by different levels of stakeholders – project leads, managers, senior leaders, etc.
• Demonstrated leadership skills with the ability to effectively influence across all levels of the organization  
• Demonstrated persistence to catalyse change and improvement
• Lead teams/self through changing priorities to advance initiatives while iterating rapidly to provide data driven insights to execute on portfolio/product/customer segment strategy
• Strong project management skills and team management experience with managerial abilities to handle a team of data enthusiasts
• Effective communication skills, both verbal and written, and strong interpersonal skills
• Strong problem-solving, analytical, critical thinking, and troubleshooting skills
• Master’s in Business Administration, Engg/Technology, Economics, Econometrics, Statistics, Ops Research