FU
Residential Wellbeing Student Support Officer
full-time•Ballarat
About this role
Promote student wellbeing at our Mt Helen Campus.
• Student Services and Registrar – Mt Helen Campus
• Full-time continuing appointment
• HEW 5 - $79,177 p.a. plus up to 17% superannuationPosition closing date: 08/02/2026
• Student Services and Registrar – Mt Helen Campus
• Full-time continuing appointment
• HEW 5 - $79,177 p.a. plus up to 17% superannuationPosition closing date: 08/02/2026
Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.
With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.
About the role
You will provide support to residential students by creating a positive learning environment that enhance student mental health and wellbeing. Acting as a positive role model, you will collaborate with students to create an activated and harmonious student community and will be responsible for promoting connectedness, wellbeing, and success.
You will:
meet regularly with residential students both informally and through formal programs;
develop and implement wellbeing initiatives and support programs;
assist residential students to access appropriate support; and
monitor residential student behaviour and respond to incidents in accordance with local guidelines and University regulations and policy.
About you
You will have a demonstrated student centred approach with professional experience in supporting international students to resolve complex issues and navigate University services. In addition, you will have experience working within established policies and procedures under general direction, with the ability to apply your knowledge in a structured support role.
You will possess demonstrated:
experience working collaboratively with young adults to provide personal support and community development programs;
initiative, discretion, and judgement in dealing with diverse and complex support to young adults in a residential setting;
ability to identify concerns to wellbeing in young adults and make effective referrals to appropriate support services; and
interpersonal and communication skills to build rapport with students and work collaboratively in a multidisciplinary team.
All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.
How to apply
Please apply by Sunday, 8 February 2026
Applicants are required to submit a suitability statement not to exceed two-pages and a resume.
Please note: Interviews may be conducted during the advertising period. Applicants are encouraged to apply early, as the University may progress shortlisting and interviews prior to the closing date.
Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.
If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.
Let our staff tell you more.
What you'll do
- You will provide support to residential students by creating a positive learning environment that enhances student mental health and wellbeing. Responsibilities include developing wellbeing initiatives, assisting students in accessing support, and monitoring student behavior.
About Federation University Australia HK Programs
Federation University Australia is the culmination of the former University of Ballarat and the Gippsland Campus of Monash University. Headquartered in Ballarat, Victoria, it has a history of providing tertiary education for over 144 years and is funded by the Australian Government.
FedUni has around 23,000 international and domestic students. Via a range of partner institutes across Australia and the world, FedUni currently offers a range of its professional degree programs in Australia (Adelaide, Ballarat, Melbourne and Sydney), P.R. China, Singapore, Malaysia, Sri Lanka and Hong Kong.
Ready to join Federation University Australia HK Programs?
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Frequently Asked Questions
What does a Residential Wellbeing Student Support Officer do at Federation University Australia HK Programs?
As a Residential Wellbeing Student Support Officer at Federation University Australia HK Programs, you will: you will provide support to residential students by creating a positive learning environment that enhances student mental health and wellbeing. Responsibilities include developing wellbeing initiatives, assisting students in accessing support, and monitoring student behavior..
Is the Residential Wellbeing Student Support Officer position at Federation University Australia HK Programs remote?
The Residential Wellbeing Student Support Officer position at Federation University Australia HK Programs is based in Ballarat, Victoria, Australia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Residential Wellbeing Student Support Officer position at Federation University Australia HK Programs?
You can apply for the Residential Wellbeing Student Support Officer position at Federation University Australia HK Programsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.